Lazer Tag Game I bought 3 of the Lazer Tag Games and one of them did not work, even after replacing the batteries. The batteries needed are a small hearing aid type battery that is impossible to find. My grandkids were very disappointed.

Shipping is terrible Shipping is terrible! they use Fed X that is usually always horrible with timely deliveries.

I ordered a $12.95 item online I ordered a $12.95 item online. I understood that they would add to their usual shipping charge in order to ship to Alaska. However, when the item arrived I saw that they had paid $2.67 for shipping, after charging me $16.75, in other words, 500% over their actual cost. I contacted customer service to point this out and request an explanation, and possibly a refund for part of the shipping charge. I explained that USPS rates to Alaska are comparable to rates to Seattle, for instance, and asked what the item would have cost to ship to Seattle. Their response, "I'm very sorry you are upset . We do charge extra to ship to Alaska. Thank you Linda N" This felt disrespectful of the time I took to let them know that their policy felt unfair and unjustified. I would have been open to any reasonable explanation. I will not be ordering from them again. Alaskans get tired of this kind of exploitation.

Slow delivery time and no updates for what you pay for shipping costs I placed my order on January 18th. As of today, February 6th, I STILL have not received my order nor have I had any updates on delivery. I have paid over $20 for shipping, albeit, I am in Hawaii, but I would think that if I am paying that much for shipping, it would not take over two weeks to receive it. I got my shipping notification the same day I made my order from UPS. Great! It's being shipped via UPS! There was no estimated delivery date, but hey, that's okay because UPS is relatively fast. January 25th, one week later, I check the status, and it says that it has reached California and transferred to the USPS! No notification via email. If I didn't check myself, I wouldn't have known. There's no link to track for USPS, so I need to go onto another website to check the status, and now the estimated delivery date is today, February 6th! Well, the mail has come and gone, and I still do not have my order. I am VERY disappointed to say the least. If I had some notification or estimated delivery time frame in the beginning when I ordered that it would take this long (what I ordered was a gift and the child's birthday has past already), I probably would not have ordered this item, especially with the cost of the shipping.

Could not find how to open the battery case. The illustration on how to open the battery case did not look anything like what I could find. Nothing.