The axle jumped over the glass holder … The axle jumped over the glass holder because it was to loose for the axle to spin. I had to use a small piece of wood as a wedge to hold the glass to the appropriate distance . Also the axle balance is very poor, I don´t think it´s balanced at all. I wouldn´t recommend it.

Lazer Tag Game I bought 3 of the Lazer Tag Games and one of them did not work, even after replacing the batteries. The batteries needed are a small hearing aid type battery that is impossible to find. My grandkids were very disappointed.

delivery date subject to change without notice I ordered a Christmas gift on the 16th and delivery date was set to be before Dec. 23. On Dec. 20 I was sent the tracking number - the next day the tracking showed a delivery date of Dec. 27. The customer service person on the phone just kept repeating that delivery dates can't be guaranteed after the item is shipped and that there was no way to cancel the order or change shipping speed. I won't be using this company again - there are plenty of other places that DO ship and have items arrive on the date specified.

Received damaged box with item missing. Ordered on 1/30/17. Received on 2/4/17. Box was damaged and item #3153162 was missing but other 2 items were still in box. I called right away, sent pictures of the box and was told another would be sent right away. Never received it.

Sent Broken Toy, Return Policy is Cryptic (but TBD) I ordered a DIY game console for my son when it arrived we found out you need a specific toolkit to put it together, but Scientifics Direct doesn't sell it. So we ordered it on Amazon. Then, after 6 hours of putting the toy together, my son went to turn it on and... nothing. It doesn't work. Now it looks like you can't return opened packages? But what if they're defective? The item itself is sold out now, so it might be a moot point, but I hope we can get our money back! I've got a very sad 12-year-old boy right now, and Mama, too, after spending $140 on a toy that doesn't work. :(