Lazer Tag Game I bought 3 of the Lazer Tag Games and one of them did not work, even after replacing the batteries. The batteries needed are a small hearing aid type battery that is impossible to find. My grandkids were very disappointed.

Received damaged box with item missing. Ordered on 1/30/17. Received on 2/4/17. Box was damaged and item #3153162 was missing but other 2 items were still in box. I called right away, sent pictures of the box and was told another would be sent right away. Never received it.

delivery date subject to change without notice I ordered a Christmas gift on the 16th and delivery date was set to be before Dec. 23. On Dec. 20 I was sent the tracking number - the next day the tracking showed a delivery date of Dec. 27. The customer service person on the phone just kept repeating that delivery dates can't be guaranteed after the item is shipped and that there was no way to cancel the order or change shipping speed. I won't be using this company again - there are plenty of other places that DO ship and have items arrive on the date specified.

I ordered a $12.95 item online I ordered a $12.95 item online. I understood that they would add to their usual shipping charge in order to ship to Alaska. However, when the item arrived I saw that they had paid $2.67 for shipping, after charging me $16.75, in other words, 500% over their actual cost. I contacted customer service to point this out and request an explanation, and possibly a refund for part of the shipping charge. I explained that USPS rates to Alaska are comparable to rates to Seattle, for instance, and asked what the item would have cost to ship to Seattle. Their response, "I'm very sorry you are upset . We do charge extra to ship to Alaska. Thank you Linda N" This felt disrespectful of the time I took to let them know that their policy felt unfair and unjustified. I would have been open to any reasonable explanation. I will not be ordering from them again. Alaskans get tired of this kind of exploitation.

I have had great experiences in the … I have had great experiences in the past, but the (expensive) toy this year was garbage. It is a 3 foot robot to assemble. It collapses under its own weight when built. It was WAY to easy for the age group listed. Total disappointment. We already recycled the plastic.