Their return policy is to charge a 20%… Their return policy is to charge a 20% restocking fee for items like their Icee Machine. The product is horrible and tedious to use. It takes you hours to make an icee and the instructions are in 3 different places and tell you 3 different methods. They also make you pay shipping to send items back so if it's a larger item I wouldn't bother buying it. Customer service is two thumbs down!

I have had great experiences in the … I have had great experiences in the past, but the (expensive) toy this year was garbage. It is a 3 foot robot to assemble. It collapses under its own weight when built. It was WAY to easy for the age group listed. Total disappointment. We already recycled the plastic.

Incomplete order, no response to email. to be clear, most of the items were absolutely fabulous. Unfortunately, experience marred by two missing items, and nonresponsiveness from the selling company. Hopeful to review this again, once I have received all of my items.

Shipping is terrible Shipping is terrible! they use Fed X that is usually always horrible with timely deliveries.

Could not find how to open the battery case. The illustration on how to open the battery case did not look anything like what I could find. Nothing.