Better than expected! It's now the second time I had to contact Gameforge's support for their game called "TERA". In both cases they replied within 8h, what is very fast, especially compared to other online gaming companies. My issues (this time I an item disappeared) were resolved and the answer was friendly and helpful. I'm rather happy with them!

Permanent Bans/Support doesn't care Permanent banned in TERA after no warnings. ~Was in a guild ~Guild leader dissapeared and suddenly i got the lead ~Guild was high level so i stayed to receive some buffs ~Permanent banned because i was the leader of somehow "a racist guild" ~Support doesnt give half of a crap and doesn't wanna do anything about it even if they admitted I wasn't the one creating the guild ~Permanent banned after arround 600 hours in game Don't touch Gameforge games

Gameforge Kills Everything Gameforge effectively kills anything that gets in it's hands, no matter what it is. The multiple reviews are just staples of testaments to Gameforge's history. A look into their history and news articles can also easily corroborate any negative review listed here, including multiple usages of "GameForge is at it again..." Once a game becomes useless for their pocket, they drop support, but start pushing sales upon sales to suck up every last drop of blood from the game. (Most recently, their flagship title that kept a lot of money rolling in, TERA.) They don't hesitate to push promotional sales 2 months before closure, then refuse refunds or chargebacks because they know they got their suckers in the net and there's no escaping it. I sincerely hope Gameforge eventually crashes and burns belly-up. It's the least that could happen to this company that doesn't care about their communities. "Your [enter game title here] Team" No, "our greedy team" should be their signatures on posts. Don't false advertise. You're never for your customers, because the bottom dollar is all that ever matters. Corporate greed is awful.

Scammy company One of the worst companies of ever. Almost never ban cheaters, banned players for respecting rules in the past (because they don't know how to compensate/make offline events), the support is in the hands of volunteers able to do whatever they want to. No one from the company deal with tickets, and it's up to volunteers to choose if they want to sanction someone or help someone, eventually few technical tickes go to tech team if the volunteers choose to sent them to the tech team.

One corrupt company One corrupt company. They sent an unsolicited text to my elderly father and charged him a £3 subscription. I have LPA. I have spent hours trying to sort it out but they make it impossible to sort out. Customer services assured me that it was not a subscription and that they would refund the money. However, they then sent me an email telling me how to use 'my' subscription and completely disregarding our conversation. Now a third party has said that it not possible to refund the money but asked for my father's bank details. I cannot trust this company.