the support is literally lying the support is literally lying, i am not saying they might be lying, they are 100% lying. i was charged with a 50$ payment but the product have never arrived. i have contacted support and it took them 4 days to get the initial response which was asking for my credentials. once i provided them with my credentials i was told that i was refunded and obviously believed it. a few weeks later i asked my bank if i was refunded and i was promptly answered that no i was not refunded gameforge simply lied to me. i got back to support which kept claiming i was refunded and ignored me once provided with my bank's statement.

Gameforge does not respect anything or anyone Gameforge does not respect anything or anyone. They don't care how money you spent on their products. They don't care how much time and effort you put into your accounts. They don't appreciate if you were loyal to them in the past 15 years even when everyone else was criticising their games. On the evening of May 26th the product team of one of their most iconic games 'Gladiatus' returned out of nowhere without having anything to do with the game in the past 6 years and banned out hundreds of their paying players without the possibility of appeal or any legal remedy. All because they were unable to fix a game-killing bug for MONTHS which was present in the game due to their ignorance and incompetence. Shame on you Gameforge!

This company is nothing but a SCAM This company is nothing but a SCAM. All of their games are controlled by SCAMMERS. I played OGame for a while, the moderators support cheaters who make regular players spend money. You can not express your feelings in the game, you can't make suggestions. Whenever they don't like your facts, they will BAN you from saying the truth. They will literally lock your account while you are a premium user for something silly. Then whenever you try to get in touch with support, the moderator will ask for money to be sent to his PERSONAL CASH APP account. Stay away from these SCAMMERS.

Scammy company One of the worst companies of ever. Almost never ban cheaters, banned players for respecting rules in the past (because they don't know how to compensate/make offline events), the support is in the hands of volunteers able to do whatever they want to. No one from the company deal with tickets, and it's up to volunteers to choose if they want to sanction someone or help someone, eventually few technical tickes go to tech team if the volunteers choose to sent them to the tech team.

Better than expected! It's now the second time I had to contact Gameforge's support for their game called "TERA". In both cases they replied within 8h, what is very fast, especially compared to other online gaming companies. My issues (this time I an item disappeared) were resolved and the answer was friendly and helpful. I'm rather happy with them!