Better than expected! It's now the second time I had to contact Gameforge's support for their game called "TERA". In both cases they replied within 8h, what is very fast, especially compared to other online gaming companies. My issues (this time I an item disappeared) were resolved and the answer was friendly and helpful. I'm rather happy with them!

Worst game publisher 2024 This is probably the worst game publisher world wide. Their games are filled with Bots and Cheaters and there are lot of bugs (see their games, Metin2 & Nostale) They have no transparency and the players are left in the dark. I have seen a lot game publishers that were not doing a great job but Gameforge is literally the worst of all of them. You can also get banned for no reason in their game, if a GameMaster (GM) dislikes you or if a player has connections to higher ups (GMs, CMs, etc) you can simply get perma banned, because Gameforge ToS even say that you can get banned for no reason. Most of their games are empty if you compare it to the past and they already closed down a lot games/servers.

One corrupt company One corrupt company. They sent an unsolicited text to my elderly father and charged him a £3 subscription. I have LPA. I have spent hours trying to sort it out but they make it impossible to sort out. Customer services assured me that it was not a subscription and that they would refund the money. However, they then sent me an email telling me how to use 'my' subscription and completely disregarding our conversation. Now a third party has said that it not possible to refund the money but asked for my father's bank details. I cannot trust this company.

Scammy company One of the worst companies of ever. Almost never ban cheaters, banned players for respecting rules in the past (because they don't know how to compensate/make offline events), the support is in the hands of volunteers able to do whatever they want to. No one from the company deal with tickets, and it's up to volunteers to choose if they want to sanction someone or help someone, eventually few technical tickes go to tech team if the volunteers choose to sent them to the tech team.

They effectively kill any game Split the community, banning the loudest (e.g. on reddit) accounts in the game, hardcore monetization and milking the most devoted fans to the limit, hated by 95% of players. They effectively kill any game