Scammy company One of the worst companies of ever. Almost never ban cheaters, banned players for respecting rules in the past (because they don't know how to compensate/make offline events), the support is in the hands of volunteers able to do whatever they want to. No one from the company deal with tickets, and it's up to volunteers to choose if they want to sanction someone or help someone, eventually few technical tickes go to tech team if the volunteers choose to sent them to the tech team.

When you get banned becayse you care… When you get banned becayse you care about your information security and use safe browser. They never warn you, and if you get in trouble in second part of the week you are doomed untill monday. They never explain problem in detail. But the worst I encountered was their statement "you had interaction with very well known gold seller". I mean how does very well known gold seller operates in game and you know it?

Your questions are left..... Your questions are left to other players to answer on forums. They take away your in game stuff and in game money that you spent so many days and months crafting and earning. The stuff that makes you powerful in the game is mostly sold in their shop. Although I don't think they are to blame for the disappearance of the better parts of the maps it is annoying that they went. Really bad customer support. Virtually non existent.

One corrupt company One corrupt company. They sent an unsolicited text to my elderly father and charged him a £3 subscription. I have LPA. I have spent hours trying to sort it out but they make it impossible to sort out. Customer services assured me that it was not a subscription and that they would refund the money. However, they then sent me an email telling me how to use 'my' subscription and completely disregarding our conversation. Now a third party has said that it not possible to refund the money but asked for my father's bank details. I cannot trust this company.

They effectively kill any game Split the community, banning the loudest (e.g. on reddit) accounts in the game, hardcore monetization and milking the most devoted fans to the limit, hated by 95% of players. They effectively kill any game