Your questions are left..... Your questions are left to other players to answer on forums. They take away your in game stuff and in game money that you spent so many days and months crafting and earning. The stuff that makes you powerful in the game is mostly sold in their shop. Although I don't think they are to blame for the disappearance of the better parts of the maps it is annoying that they went. Really bad customer support. Virtually non existent.

AVOID AVOID AVOID Absolutely steer clear of this company at all costs. They have proven to be dishonest and are known for their deceitful practices. My account was inexplicably banned in Ogame, and when I reached out to them, they responded in an unprofessional and impolite manner. To my dismay, they disclosed sensitive information about me, including my gaming history, IP addresses, and other personal data. I have promptly filed a request for the deletion of my data under the GDPR Law and will be pursuing legal action to address this matter

Permanent Bans/Support doesn't care Permanent banned in TERA after no warnings. ~Was in a guild ~Guild leader dissapeared and suddenly i got the lead ~Guild was high level so i stayed to receive some buffs ~Permanent banned because i was the leader of somehow "a racist guild" ~Support doesnt give half of a crap and doesn't wanna do anything about it even if they admitted I wasn't the one creating the guild ~Permanent banned after arround 600 hours in game Don't touch Gameforge games

the worst company in the world of video games. the worst company in the world of video games. this company removes negative comments you put on facebook/youtube or see you banned in some cases. I've been playing aion for years. they don't banned the cheater because money,you reset some things that took you years to do. I wouldn't even dare talk about their communication and support that sends you an answer without even reading it. Anyway, a lot to say about this company if you see games under this editors just run away.

When you get banned becayse you care… When you get banned becayse you care about your information security and use safe browser. They never warn you, and if you get in trouble in second part of the week you are doomed untill monday. They never explain problem in detail. But the worst I encountered was their statement "you had interaction with very well known gold seller". I mean how does very well known gold seller operates in game and you know it?