Better than expected! It's now the second time I had to contact Gameforge's support for their game called "TERA". In both cases they replied within 8h, what is very fast, especially compared to other online gaming companies. My issues (this time I an item disappeared) were resolved and the answer was friendly and helpful. I'm rather happy with them!

Scammy company One of the worst companies of ever. Almost never ban cheaters, banned players for respecting rules in the past (because they don't know how to compensate/make offline events), the support is in the hands of volunteers able to do whatever they want to. No one from the company deal with tickets, and it's up to volunteers to choose if they want to sanction someone or help someone, eventually few technical tickes go to tech team if the volunteers choose to sent them to the tech team.

Gameforge needs to go After years... YEARS of me playing it, I have come to terms with this game being full blown Pay 2 Win with a recent package that the PUBLISHER released it to milk us to death. This is beyond ridiculous. This patch is not even english voiced that the devs left this patch korean voiced only... Devs are also trying their best to BS us and make everything SO MUCH Harder, basically having everything in the dungeon side, having nothing but one shot mechanics which I'm not very fond of, also having nothing but Hard dungeons in the dungeon list is making this game extremely hard to farm and get what we need. I'm done with this game that all I do every day is log on, chat with my guild and afk. And this is what's going to happen Bluehole if you keep making things so hard to players like myself and many others.

the support is literally lying the support is literally lying, i am not saying they might be lying, they are 100% lying. i was charged with a 50$ payment but the product have never arrived. i have contacted support and it took them 4 days to get the initial response which was asking for my credentials. once i provided them with my credentials i was told that i was refunded and obviously believed it. a few weeks later i asked my bank if i was refunded and i was promptly answered that no i was not refunded gameforge simply lied to me. i got back to support which kept claiming i was refunded and ignored me once provided with my bank's statement.

They should be called Scamforge They should be called Scamforge. Most predatory monetisation u can imagine. "f2p" games that require tons of money to even progress into an actual campaign. Bullcrap to say at least. Avoid at all cost,