Cheated out of my money I purchased a 3 month crate subscription. After 2 very bad crates, I decided to cancel the sub so that I wouldn't be able to get charged for 3 more months after this sub was done. When the final crate was supposed to be delivered, it wasn't. It wasn't until I contacted them twice during the week following when the crate was to be delivered that I heard back from them. They stated I wouldn't get a final crate because I cancelled my subscription before it arrived, and won't refund the money I paid upfront for the 3 month sub, as they don't give refunds. Worst business model and customer experience I've ever dealt with in my life.

They charged me 300 for a yearly… They charged me 300 for a yearly subscription saying I can't get a refund (which I accepted since it is a digital service) but when I began to ask to cancel the auto renewal of the service the customer service denied me, and terminated my ALREADY PAID FOR account. So I'm out 250 and there is no way to contact them. The email in their privacy policy/terms of services returns an error anytime it is sent anything.

If I could give negative stars I would If I could give negative stars I would Games are trash, absolute shovelware Business practice is shady at best. Automatic renewals unless you cancel, but cancelling removes your access to the remainder of your subscription, leaving you with less than 1 month to cancel at any point. Company policy is absolutely no refunds under any circumstance. Avoid at all costs, and save your money for Humble Bundle.

Do not subscribe to this service Do not subscribe to this service, you will never get out of it. I have been trying for 2 years to cancel my subscription and have not been successful. Every time I try to contact them, the website is unavailable. This happens until after the due date and then I get a notice that my subscription has been renewed. If I then send an email, they say that I should have canceled before the renewal date! The games are not worth the price either. There are never big-name games available.

Avoid like the plague Got 3 months for the price of £20 to test it out, even purchased the diamond upgrade for better games. Not worth it AT ALL. There is NO OPTION to cancel subscriptions, they are all automatic recurring payments. Even if your payment method is NOT stored online they still take the payments and you can only get refunded if you contact support and don't access the keys. Worst service imaginable, a sly scam. ------ Just an update. After requesting a refund from them automatically renewing and taking a payment they banned my account and as a result I have lost over 10 games currently present on their website.