FRUSTRATING!! FRUSTRATING!!!.....They have taken payment for two crates but I'm yet to receive anything. Dont bother contacting customer service as you just get a garbage reply completely useless information that makes no sense. Not happy at as this was supposed to be a birthday present for my son in July.

They cancelled my order with no refund I ordered two Junji Ito crates back in August and December of 2021 on a subscription. Neither of these crates were received. By June 2022, the company cancelled my crates on thier end and did not notify me of this. I have submitted countless tickets for my two ordered to receive no replies. No refund of my £80 has been sent, nor have thr crates. This website has provided crates in the past however is mismanaged and untrustworthy.

AVOID AT ALL COSTS.........ordered one… AVOID AT ALL COSTS.........ordered one in feb still waiting for it sent multiple messages but no relief absolute shocking used to love them but now they're terrible they have until the end of the week or i'm disputing the bank charge and reporting them

They do not fulfill subscriptions and ghost you when you want followup. They did not fulfill the subscription and ghost you when you are asking for updates. Purchased a quarterly subscription for my son and 3 of 4 boxes arrived. The 4th box was delayed and they ETA kept getting pushed out. They tracked it on their Delayed FAQ, and there the ETA kept being changed for the next month or two out. Finally, when contacting their customer support, instead of answering, they started saying "check the FAQ" and after that, they stop responding altogether.

Not worth the money - constant delays Ordered a crate back in July due to ship late October. Shipping date was changed to early November, wasn't informed of this until halfway through the first week of November. Still no update, had to contact the company multiple times before being told the crate will now ship late November - no update received about this. Definitely won't be using this company again, especially given that other loot crate providers can get their crates out with minimal delays.