Terrible customer experience with Loot Crate Here's a recent example of the "customer experience" with Loot Crate, word for word from their own department: "Thank you for contacting us! Due to recent events, import and transit times of products have been globally affected. And a result, our shipping times have changed. Your December Loot Wear is now scheduled to ship out in February. (In reference to ticket 3453152)" So if your crates are months late, don't fret! That's just to be expected with this joke of a company.

FRUSTRATING!! FRUSTRATING!!!.....They have taken payment for two crates but I'm yet to receive anything. Dont bother contacting customer service as you just get a garbage reply completely useless information that makes no sense. Not happy at as this was supposed to be a birthday present for my son in July.

Atrocious. Avoid. Atrocious. Signed up for a quarterly subscription in May 2021 for one year, so expecting 4 bundles to arrive. Only ever received 1 of the 4. The other three were delayed again and again and again. But still listed as being expected to be shipped to me at some point in the future. Now my order shows as cancelled and unfulfilled, without a refund for the missed deliverables. Contacting support gets nothing but automated responses. Avoid like the plague. You are better setting your money on fire.

They cancelled my order with no refund I ordered two Junji Ito crates back in August and December of 2021 on a subscription. Neither of these crates were received. By June 2022, the company cancelled my crates on thier end and did not notify me of this. I have submitted countless tickets for my two ordered to receive no replies. No refund of my £80 has been sent, nor have thr crates. This website has provided crates in the past however is mismanaged and untrustworthy.

Crazy delays, but fab items I know the other reviewers are really angry about the delays in posting the crates out. But the company nearly went under a couple of years back and they’ve struggled ever since. I’ve always received my crates eventually and they have lovely official license items on it. However I have stopped my subscription now as the long wait it’s just too much now. I would recommend maybe if you live in the US as I think that’s where they’re located. But overseas it’s a struggle anyway a long long time.