FRUSTRATING!! FRUSTRATING!!!.....They have taken payment for two crates but I'm yet to receive anything. Dont bother contacting customer service as you just get a garbage reply completely useless information that makes no sense. Not happy at as this was supposed to be a birthday present for my son in July.

AVOID AT ALL COSTS.........ordered one… AVOID AT ALL COSTS.........ordered one in feb still waiting for it sent multiple messages but no relief absolute shocking used to love them but now they're terrible they have until the end of the week or i'm disputing the bank charge and reporting them

Ordered fear crate, received sh@t crate ! Ordered fear crate in September to give plenty of time to arrive for Christmas. After 2 different support emails which essentially provided just stock answers as if they had not read my concerns at all I finally received the item on December 30th. Given that with shipping this item cost just under £60 the contents were truly terrible. A t-shirt of such poor quality it looms like it was made by a child, 2 badges and a cheap looking Dracula figure that would not be out of place in a happy meal. The entire box was secured with one small piece of sellotape which had clearly been opened and closed so the box may have originally contained more items. Just the worst experience and I cannot express enough how many people I have told to stay away from this complete rip off.

Terrible service I'm still waiting on missing items from my 1st original crate I ordered over 6 months ago with generic copy/paste from customer support. Absolutely pathetic scammer company! Absolute junk. I'll be going through my credit card for a chargeback as they clearly dont care about their customers in any way.

They do not fulfill subscriptions and ghost you when you want followup. They did not fulfill the subscription and ghost you when you are asking for updates. Purchased a quarterly subscription for my son and 3 of 4 boxes arrived. The 4th box was delayed and they ETA kept getting pushed out. They tracked it on their Delayed FAQ, and there the ETA kept being changed for the next month or two out. Finally, when contacting their customer support, instead of answering, they started saying "check the FAQ" and after that, they stop responding altogether.