Atrocious company Atrocious company - ordered a crate in May 2021. It's now January 2022 and it still hasn't shipped. Their 'shipping updates' page just keeps moving the estimated shipping date further and further back. There's never any email updates or apologies for the delay, and when you complain to their customer service they don't provide any explanation for the delays. Avoid at all costs.

They do not fulfill subscriptions and ghost you when you want followup. They did not fulfill the subscription and ghost you when you are asking for updates. Purchased a quarterly subscription for my son and 3 of 4 boxes arrived. The 4th box was delayed and they ETA kept getting pushed out. They tracked it on their Delayed FAQ, and there the ETA kept being changed for the next month or two out. Finally, when contacting their customer support, instead of answering, they started saying "check the FAQ" and after that, they stop responding altogether.

ABSOLUTE SCAMMERS!!! ABSOLUTE SCAMMERS!!! I am in a 2 year arguement with them. They never notify you when items have been shipped. When you haven't received it they refuse to give you a refund and offer you something else you have to take. When that doesn't arrive they send you a link that doesn't work claimingit has been posted and delivered. I am out of pocket and nothing has been resolved. No self respecting human being should work or deal with this company.

For what started as a fantastic… For what started as a fantastic subscription box service this company since changing owners has gone down hill rapidly... The boxes used to contain pretty decent merchandise now if you are lucky enough to actually receive a box at all they are filled with the cheapest objects they could find... I would highly recommend keeping your money in your own bank account earning you interest... They are bullsh!tters who keep you hanging on with empty promises. AVOID AT ALL COSTS.

Ordered Gaming Crate - Cancelled with No Refund Ordered a Gaming Crate in the middle of lock down (with the delays being advertised). 6 Months later, still no crate then I received an email to say the order had been cancelled. No refund, no responses to support tickets no matter how many times followed up. Avoid this scam of a company (since it's ownership change during covid)