Atrocious company Atrocious company - ordered a crate in May 2021. It's now January 2022 and it still hasn't shipped. Their 'shipping updates' page just keeps moving the estimated shipping date further and further back. There's never any email updates or apologies for the delay, and when you complain to their customer service they don't provide any explanation for the delays. Avoid at all costs.

Very disappointed. Very disappointed.. I'm from the UK and waited many months for my Fallout Crate to arrive and it wasn't worth the wait. Only received four items, not worth the price at all and this is coming from a die hard fallout fan who has a large collection and was looking for unique finds. Words cannot describe how disappointed I am!! If your thinking of getting a Fallout Loot Crate.... DON'T!!!

Terrible customer experience with Loot Crate Here's a recent example of the "customer experience" with Loot Crate, word for word from their own department: "Thank you for contacting us! Due to recent events, import and transit times of products have been globally affected. And a result, our shipping times have changed. Your December Loot Wear is now scheduled to ship out in February. (In reference to ticket 3453152)" So if your crates are months late, don't fret! That's just to be expected with this joke of a company.

Used to subscribe back when it first… Used to subscribe back when it first started. Was amazing, cool black box, jammed full of good loot. I resubbed in feb, dear me. Got my "crate" yesterday which was a tiny package, with 3 terrible items. for £44 (with shipping) I have literally put them on the bin. I have one more "crate" due, cant wait.... Dont know whats gone wrong, but i would most certainly save yourself some money and avoid.

They cancelled my order with no refund I ordered two Junji Ito crates back in August and December of 2021 on a subscription. Neither of these crates were received. By June 2022, the company cancelled my crates on thier end and did not notify me of this. I have submitted countless tickets for my two ordered to receive no replies. No refund of my £80 has been sent, nor have thr crates. This website has provided crates in the past however is mismanaged and untrustworthy.