They do not fulfill subscriptions and ghost you when you want followup. They did not fulfill the subscription and ghost you when you are asking for updates. Purchased a quarterly subscription for my son and 3 of 4 boxes arrived. The 4th box was delayed and they ETA kept getting pushed out. They tracked it on their Delayed FAQ, and there the ETA kept being changed for the next month or two out. Finally, when contacting their customer support, instead of answering, they started saying "check the FAQ" and after that, they stop responding altogether.

Used to subscribe back when it first… Used to subscribe back when it first started. Was amazing, cool black box, jammed full of good loot. I resubbed in feb, dear me. Got my "crate" yesterday which was a tiny package, with 3 terrible items. for £44 (with shipping) I have literally put them on the bin. I have one more "crate" due, cant wait.... Dont know whats gone wrong, but i would most certainly save yourself some money and avoid.

Atrocious company Atrocious company - ordered a crate in May 2021. It's now January 2022 and it still hasn't shipped. Their 'shipping updates' page just keeps moving the estimated shipping date further and further back. There's never any email updates or apologies for the delay, and when you complain to their customer service they don't provide any explanation for the delays. Avoid at all costs.

Ordered fear crate, received sh@t crate ! Ordered fear crate in September to give plenty of time to arrive for Christmas. After 2 different support emails which essentially provided just stock answers as if they had not read my concerns at all I finally received the item on December 30th. Given that with shipping this item cost just under £60 the contents were truly terrible. A t-shirt of such poor quality it looms like it was made by a child, 2 badges and a cheap looking Dracula figure that would not be out of place in a happy meal. The entire box was secured with one small piece of sellotape which had clearly been opened and closed so the box may have originally contained more items. Just the worst experience and I cannot express enough how many people I have told to stay away from this complete rip off.

Atrocious. Avoid. Atrocious. Signed up for a quarterly subscription in May 2021 for one year, so expecting 4 bundles to arrive. Only ever received 1 of the 4. The other three were delayed again and again and again. But still listed as being expected to be shipped to me at some point in the future. Now my order shows as cancelled and unfulfilled, without a refund for the missed deliverables. Contacting support gets nothing but automated responses. Avoid like the plague. You are better setting your money on fire.