FRUSTRATING!! FRUSTRATING!!!.....They have taken payment for two crates but I'm yet to receive anything. Dont bother contacting customer service as you just get a garbage reply completely useless information that makes no sense. Not happy at as this was supposed to be a birthday present for my son in July.

Recipient inbox is full! Wondered where my order was, so checked on order history. Still not dispatched, so clicked the contact us link, and sent off an email. Had an 'Undeliverable' auto reply stating that recipient mail box is full! Really doesn't fill me with any confidence that my order is going to be fulfilled. Guess their inbox is full of messages from people wondering the exact same thing

I ordered Fallout 6-crate plan I ordered Fallout 6-crate plan. I got 4 crates which were always couple month late, but last 2 crates are missing (february's crate is now about 5 months late) Did not receive tracking codes nor info for shipment delays. i have contacted customer support many times and almost always the exact same answer "your crate is already being sorted and prepped for shipment" Do yourself a favor and dont buy from loot crate!

Atrocious company Atrocious company - ordered a crate in May 2021. It's now January 2022 and it still hasn't shipped. Their 'shipping updates' page just keeps moving the estimated shipping date further and further back. There's never any email updates or apologies for the delay, and when you complain to their customer service they don't provide any explanation for the delays. Avoid at all costs.

Terrible service I'm still waiting on missing items from my 1st original crate I ordered over 6 months ago with generic copy/paste from customer support. Absolutely pathetic scammer company! Absolute junk. I'll be going through my credit card for a chargeback as they clearly dont care about their customers in any way.