Was fooled by thinking it was a monthly… Was fooled by thinking it was a monthly subscription instead of annual subscription. the website advertises a monthly price and when I realized my error... I contacted Artgrid for a refund. Artgrid declined since I downloaded some stock footage. ok I said refund 11 months and charge me for 1 month. never again. even though I have paid for a full year. I won't use their service due to their poor customer service.

Bad service. Cancelling not easy. Cancelling your subscription is not easy. If you didn't sign up with PayPal, you have to contact the support. Good luck with that. I've contacted the support 11 days ago. No answer yet. Today, I've contacted them for the third time, and the automatic response included: "It could take up to 3 business days for us to reply." Worst customer service ever.

Would give 0 stars if possible Would give 0 stars if possible. I have been waiting to hear back to get my full refund as I was also made to think that this was a monthly plan, not an entire year subscription. Their website states you have 14 days to get your full refund, so I am really hoping that they pull through and respond to me before then, but after reading these reviews I am losing hope.

Good experience overall Great footage, easy to use, but be aware of the autorenewal process. Just email them in time. I found cutomer support very responsive and effective. The interface should give the option to de-select auto renewal hence 4 stars and not 5 stars.

Great footage, Terrible interface Good Quality Clips - Terrible User Interface The user interface is the most painful thing I've ever experienced. It takes over 60 seconds and three different pages to download each individual clip! The footage is great, but the platform itself is terrible. Also, their other platform Artlist is a giant collection of the worst, most unusable music I've ever heard. They will never be as a good as storyblocks, where you can download each clip in one click.