Would give 0 stars if possible Would give 0 stars if possible. I have been waiting to hear back to get my full refund as I was also made to think that this was a monthly plan, not an entire year subscription. Their website states you have 14 days to get your full refund, so I am really hoping that they pull through and respond to me before then, but after reading these reviews I am losing hope.

Be aware - Very poor experience. Be aware. They don't send subscription renewal notification emails. We had an annual subscription, and by the time we noticed that the subscription was renewed, they would not refund the payment even though we had not used the service for almost a year. You can't even manage your subscription on your account page, no cancel button or instructions. Instead, you have to search on the help site and then send a message to ask them to cancel the subscription. Very poor experience.

This company is a scam - DO NOT SUBSCRIBE! THIS COMPANY IS A SCAM. Do not make the mistake of signing up for an account. I signed up and cancelled before my one year renewal because I was not using it. I received a message from them saying my subscription was cancelled and I would not get recharged. However, once the renewal date came around, my credit card was still charged. I reached out to customer service 3 times and have not heard back. They do not have a phone number available anywhere on the site. And their email address is hidden in FAQs (you really have to dig for it). I have now wasted at minimum two hours trying to contact them. I am still trying to resolve this but will most likely have to contest the charge with my credit card company which is an additional hassle.

Bad service. Cancelling not easy. Cancelling your subscription is not easy. If you didn't sign up with PayPal, you have to contact the support. Good luck with that. I've contacted the support 11 days ago. No answer yet. Today, I've contacted them for the third time, and the automatic response included: "It could take up to 3 business days for us to reply." Worst customer service ever.

DO NOT TRY THIS WEBSITE UNLESS YOU ARE… DO NOT TRY THIS WEBSITE UNLESS YOU ARE WILLING TO LIGHT $360 ON FIRE BECAUSE YOU CAN'T TRY IT OUT FOR 14 DAYS TO SEE HOW WELL THE DOWNLOADS LOOK IN 4K, YOU CAN ONLY LOOK AT CLIPS FOR 14 DAYS...WHICH YOU CAN DO REGARDLESS OF THE SUBSCRIPTION. SO SCAMMY! Some of the downloads never even came through to my email either and I had to download several times. I will not stop until I get my money back because this is ridiculous. I've contacted my bank Goldman Sachs an hopefully they can get the money returned to me.