This company is a scam - DO NOT SUBSCRIBE! THIS COMPANY IS A SCAM. Do not make the mistake of signing up for an account. I signed up and cancelled before my one year renewal because I was not using it. I received a message from them saying my subscription was cancelled and I would not get recharged. However, once the renewal date came around, my credit card was still charged. I reached out to customer service 3 times and have not heard back. They do not have a phone number available anywhere on the site. And their email address is hidden in FAQs (you really have to dig for it). I have now wasted at minimum two hours trying to contact them. I am still trying to resolve this but will most likely have to contest the charge with my credit card company which is an additional hassle.

Great footage, Terrible interface Good Quality Clips - Terrible User Interface The user interface is the most painful thing I've ever experienced. It takes over 60 seconds and three different pages to download each individual clip! The footage is great, but the platform itself is terrible. Also, their other platform Artlist is a giant collection of the worst, most unusable music I've ever heard. They will never be as a good as storyblocks, where you can download each clip in one click.

Very deceptive advertising As a designer for a small company, saw this ad on a video and thought it would be another great free stock photo site like Pexels, however these images are NOT free at all. It functions almost exactly like Alamy: you have to pay for everything. Which I'm fine with as a rule, people have every right to charge for their images. But it's deceiving to advertise a site as free when it isn't. There are other sites out there with amazing stock images that are actually free (no cost & no attribution req), so I encourage people to look into those instead. Only gave 2 stars cuz the images are very nice quality. Could be good for much larger companies who have the money to spend.

Lost our royalties to Artlist Lost our royalties to Artlist. We paid over $600 in licensing fees. We created audio and visual products, paid for the licenses, only to receive a copyright strike from Artlist. We provided our licenses and they never responded to us. They stole our royalties and never cancelled our business subscription. We had to report them for Fraud to our bank. Horrible, deceptive company. I hope they get a class action lawsuit against them.

Non-Authorized payment, no billing support - feels like scam Correction after 2 weeks communication. REFUND ACCEPTED ------------------------ However still a good idea to have auto-renew option ON-OFF directly from your account. No one is answering to my email for refund. Auto-renew option is by default and THERE IS NO OPTION to stop it from your account. Paid $299 for one more year WITHOUT my permission and there is no contact with the support team for cancelling and refund.. If you want to cancel the subscription you'll have to stop your credit card with the bank, because they will use it for years... as it looks like.