Kat
GBThis company is a scam - DO NOT SUBSCRIBE! THIS COMPANY IS A SCAM. Do not make the mistake of signing up for an account. I signed up and cancelled before my one year renewal because I was not using it. I received a message from them saying my subscription was cancelled and I would not get recharged. However, once the renewal date came around, my credit card was still charged. I reached out to customer service 3 times and have not heard back. They do not have a phone number available anywhere on the site. And their email address is hidden in FAQs (you really have to dig for it). I have now wasted at minimum two hours trying to contact them. I am still trying to resolve this but will most likely have to contest the charge with my credit card company which is an additional hassle.
Gems
GBThis company is a scam!!!! This company is a scam!!!!! Do not sign up with them! Free trial" is not free! Good luck getting a refund or them canceling your subscription. They do not offer a monthly fee! They advertise it as monthly but they charge you a annual fee!. They should be placed on every financial institutions watch list! This company is disgusting.
info info
NLGreat experience We have been able to upgrade the level of our content massively by using the services. Also we experienced first hand great handling of our support requests. Great value for money!
Jean-Francois Mailhot
CABe aware - Very poor experience. Be aware. They don't send subscription renewal notification emails. We had an annual subscription, and by the time we noticed that the subscription was renewed, they would not refund the payment even though we had not used the service for almost a year. You can't even manage your subscription on your account page, no cancel button or instructions. Instead, you have to search on the help site and then send a message to ask them to cancel the subscription. Very poor experience.
Kelsey Mulholland
GBWould give 0 stars if possible Would give 0 stars if possible. I have been waiting to hear back to get my full refund as I was also made to think that this was a monthly plan, not an entire year subscription. Their website states you have 14 days to get your full refund, so I am really hoping that they pull through and respond to me before then, but after reading these reviews I am losing hope.