Good experience overall Great footage, easy to use, but be aware of the autorenewal process. Just email them in time. I found cutomer support very responsive and effective. The interface should give the option to de-select auto renewal hence 4 stars and not 5 stars.

Be aware - Very poor experience. Be aware. They don't send subscription renewal notification emails. We had an annual subscription, and by the time we noticed that the subscription was renewed, they would not refund the payment even though we had not used the service for almost a year. You can't even manage your subscription on your account page, no cancel button or instructions. Instead, you have to search on the help site and then send a message to ask them to cancel the subscription. Very poor experience.

Bad service. Cancelling not easy. Cancelling your subscription is not easy. If you didn't sign up with PayPal, you have to contact the support. Good luck with that. I've contacted the support 11 days ago. No answer yet. Today, I've contacted them for the third time, and the automatic response included: "It could take up to 3 business days for us to reply." Worst customer service ever.

DO NOT TRY THIS WEBSITE UNLESS YOU ARE… DO NOT TRY THIS WEBSITE UNLESS YOU ARE WILLING TO LIGHT $360 ON FIRE BECAUSE YOU CAN'T TRY IT OUT FOR 14 DAYS TO SEE HOW WELL THE DOWNLOADS LOOK IN 4K, YOU CAN ONLY LOOK AT CLIPS FOR 14 DAYS...WHICH YOU CAN DO REGARDLESS OF THE SUBSCRIPTION. SO SCAMMY! Some of the downloads never even came through to my email either and I had to download several times. I will not stop until I get my money back because this is ridiculous. I've contacted my bank Goldman Sachs an hopefully they can get the money returned to me.

Scammy Footage looks good, but it's a small library. Biggest complaint is how hard it is to cancel. You can't do it yourself. You have to deal with customer service which to me means, they are intentionally trying to make it difficult to get your money. Super scammy vibes.