My item (a goldring) was never send to… My item (a goldring) was never send to me. I called and wrote several times since the costumerservice gave me wrong informations about the parcel. They mixed up the parcels and gave me wrong numbers and informed me wrong that it was send and waiting for me. It was never send and i have to do all the contact with GLS to get back to Lauritz.! Then LAURITZ would “look for the ring, because they were sure they send it”..! Its now 3 days for looking and no reply on my mails about my money back or my phonecalls. I was nr 1 in que, for 4-5 min it rings and then its another person saying the receptionist is “at lunch” ( at 13.20??). Im so annoyed and just like to have feed back about my item or my money returned. How difficult is it??😕 And no i didnt recieve the parcel! It was another item i bought and recieved. The costumerservice said it has disappered before it was even send: Now im promised my money back tomorrow “ when his boss is back”. I have been waiting 8 days now.

This can't be a serious luxury auction… This can't be a serious luxury auction house. It's the second time, I use it, but I can't believe their lack of profesionalism. Is this run by first year interns? Transport: When you put the bid, they offer that they can transport the goods to a closer warehouse for easier convenience, or to get it delivered straight to your home (at an outrageous price). Winning the bid... well turns out you need to contact the transport company yourself, and you get nothing else than here's a phone number those are the lads we work with. If you go to the warehouse to pick up your good, don't expect your good to be even in a carton box. Nah... its done like a lost and found in a public train station: ''Ah here's your hand-blown glass, that we took an hammer fee of 100kr, and added 25% purchaser fee, but you must be stupid to thing we'll at least have a carton box for it'' Can DBA buy that dumpster on fire, and make it at least more user friendly than a public bathroom?

Sold items in October 2022 - no payment received ! Sold items in October 2022 - get apology in april 2023 that payment is delayed ...... and still not get the payment for items sold !!! OPDATERING - Lauritz answer just covered over the fact that they used the sellers money and they are now in bancrupcy proceedings ! Seller get emails referring to debt register maintained by the appointed reconstruction attorney, Teis Gullitz-Wormslev of Kromann Reumert. This would mean that management for months have used seller funds to pay own expenses - now they ask you to trust them gain .......

Never Refunded My Return Payment I purchased an item from Lauritz which was defective. They accepted my return at the end of April. Here we are going into July and I have still not received the 4300 DKK from my return. They claim that they have extended their payments to people who have SOLD items - not returns. So I can't begin to understand why they haven't refunded me yet. I have emailed them many times, and was met with a response as vague and short as "We hope to send you your money." Do not sell or purchase from this company as it wouldn't be surprising if they went bankrupt soon. An absolute scam.

Item sold but still no money paid to the customer Our beautiful Colonial chair was sold at auction on March 6. We have still not received our money, 67 banking days later. We are beyond disappointed and angry for the financial distress this company has caused us and can only wonder if Lauritz is heading to bankruptcy! Forcing their customers to be their bank. This will be the last time that I ever use Lauritz.