What a kind and amazing company. We ordered food in hopes that our kitty would eat more and gain some weight. Unfortunately yesterday she wasn’t doing well so we all took her to urgent care, including our 4 year old son who did not want me to go alone with her. We were told that she was in final stages of kidney failure and were told to take her home, say goodbye and bring her back later so she could cross the rainbow bridge. She crossed over in my arms with my husband by my side. Today we received our order. I reached out to them and they immediately issued us a refund, asked for pictures so they could post a memorial and gave us a discount for the future in case we get another kitty. What an amazing company. We will be telling everyone we know and will definitely order in the future if we get another kitty. Thank you for being so kind during such a hard time.

I just had the best experience with… I just had the best experience with customer service ever! I was having such a weird day when I went to pick up my delivery there was no package to be found. I searched everywhere. I live in an apartment with Luxor lockers and the delivery guy did not put my package in a secure locker. I notified the complex of my issue and they still could not locate the package. I was so upset bc this economy has been brutal and I specifically budget every month so my fur babies get the very best nutrition possible. It can be a struggle but they deserve the best. My spirits were completely shattered but I decided to reach out to customer service just to voice my concerns. Bec was amazing and without hesitation processed a new order to be shipped asap. It’s these small acts of kindness and understanding from amazing businesses that make my heart feel full again. My fur babies mean the world to me and to have a company like Smalls take the reins in human compassion, it makes me feel a little bit more hopeful in humanity.

Smalls - A Terrific Company This company - Smalls - has the absolutely greatest customer service I have ever experienced, and I do a lot of shopping online. I ordered from them when they were brand new, just starting. It goes to reason that every startup will pay very close attention to their customer service, trying to impress. But there was also something a bit different about them, even then. The food, the packaging, the attention to detail, nothing overdone, everything simple but perfect. I decided to stick with them to see how long they last and if they manage to keep their standard. Many years later, they are still the same wonderful, responsive, pleasant, and attentive folks as they were way back then. I would like to encourage everyone with cats to give these folks a try. And no, I am not getting paid or rewarded in any way to write this review. And no, I do not write reviews, ever. But I had to this time because of how impressed I am by their way of doing business and by their extremely personal touch. It’s rare but it does exist. Thank you, Smalls. Don’t change, please.

High Quality Food Overall my two cats loved the food. The food shipped very quickly and came frozen. I started feeding my cats a small amount with their old food so they could get use to it. One of my cats loved it immediately. My other cat is a bit picky but over the course of a couple of weeks they enjoyed it and look forward to it. The food is a bit expensive, especially to feed two cats, but the food is high quality and I feel it's worth it.

Made my cat extremely sick!! I really bought into this company’s hype. I bought several chubs. My cats were a bit hesitant, but one took to it pretty well. Unfortunately, she became VERY ill. I took her to the vet who was not happy I was feeding my girls this diet. I got a message from the company that there had been some quality control issues, resulting in a recall. I wanted to return it all — but they refused to take back anything that wasn’t in the recall batches. They got very ugly with me — even after I told them their product caused my cat to be very ill! They couldn’t care less. My vet says this diet has to much “handling/processing” that allows for human error like with what happened to my girl and their poisonous food. Just, BE WARNED!!