I just had the best experience with… I just had the best experience with customer service ever! I was having such a weird day when I went to pick up my delivery there was no package to be found. I searched everywhere. I live in an apartment with Luxor lockers and the delivery guy did not put my package in a secure locker. I notified the complex of my issue and they still could not locate the package. I was so upset bc this economy has been brutal and I specifically budget every month so my fur babies get the very best nutrition possible. It can be a struggle but they deserve the best. My spirits were completely shattered but I decided to reach out to customer service just to voice my concerns. Bec was amazing and without hesitation processed a new order to be shipped asap. It’s these small acts of kindness and understanding from amazing businesses that make my heart feel full again. My fur babies mean the world to me and to have a company like Smalls take the reins in human compassion, it makes me feel a little bit more hopeful in humanity.

Harry Ioves the food Harry Ioves the food, but hates the cow, was not refunded as advertised for the ones he won't eat. Watch and check auto ship. It changed from what I had set. Instead of changing order they canceled it. Not user friendly

Best cat food IN THE WORLD! I wrote my first negative review about Smalls: customer service did not immediately replace my stolen starter kit, I could not create an account & my cat preferred a yummier brand. Well, he has always loved his free chicken & catnip treats as well as the free drumstick toy we got for my negative review, the food is now yummier, more nutritious & more varied, I just setup my account, my cat's fur is now extremely soft (the vet buries her face in it & so do I), his poops are less stinky & customer service could not be more delightful. PERFECTION on earth! Did I mention human-grade meat balanced for proper nutrition: no added grains, by-products or fillers! And you can choose smooth or coarse for your cat's preference.

Made my cat extremely sick!! I really bought into this company’s hype. I bought several chubs. My cats were a bit hesitant, but one took to it pretty well. Unfortunately, she became VERY ill. I took her to the vet who was not happy I was feeding my girls this diet. I got a message from the company that there had been some quality control issues, resulting in a recall. I wanted to return it all — but they refused to take back anything that wasn’t in the recall batches. They got very ugly with me — even after I told them their product caused my cat to be very ill! They couldn’t care less. My vet says this diet has to much “handling/processing” that allows for human error like with what happened to my girl and their poisonous food. Just, BE WARNED!!

put two senior kitties' health at risk I have two senior kitties, one 14 and the other 16. They've both been super healthy all their lives. Not too long after Smalls changed their recipe last year, the 14 yo started experiencing severe constipation (almost had to take him to the emergency room) and the 16 yo started drinking and peeing a lot more than usual. I've read about the potential kidney risk with nutritional yeast, which is amongst what was added to the new Smalls recipes. I have now switched them to Viva Raw (because Just Food For Cats was out of stock for almost a month) and they seem to be getting better. But I ended up with a full freezer of Smalls cat food that I can't use, as well as over $900 in vet bills.