Excellent service, even on a Sunday 👏 I inquired about adding the broth to my upcoming order. Customer service was excellent. They ask if I wanted the broth since it wasn’t Salmon, it is fish and tuna broth. Fine with me. So convenient. Customer service applied it to my next order. I am so excited for my 13 year old kitty to try it. 🐈‍⬛

Best cat food IN THE WORLD! I wrote my first negative review about Smalls: customer service did not immediately replace my stolen starter kit, I could not create an account & my cat preferred a yummier brand. Well, he has always loved his free chicken & catnip treats as well as the free drumstick toy we got for my negative review, the food is now yummier, more nutritious & more varied, I just setup my account, my cat's fur is now extremely soft (the vet buries her face in it & so do I), his poops are less stinky & customer service could not be more delightful. PERFECTION on earth! Did I mention human-grade meat balanced for proper nutrition: no added grains, by-products or fillers! And you can choose smooth or coarse for your cat's preference.

Made my cat extremely sick!! I really bought into this company’s hype. I bought several chubs. My cats were a bit hesitant, but one took to it pretty well. Unfortunately, she became VERY ill. I took her to the vet who was not happy I was feeding my girls this diet. I got a message from the company that there had been some quality control issues, resulting in a recall. I wanted to return it all — but they refused to take back anything that wasn’t in the recall batches. They got very ugly with me — even after I told them their product caused my cat to be very ill! They couldn’t care less. My vet says this diet has to much “handling/processing” that allows for human error like with what happened to my girl and their poisonous food. Just, BE WARNED!!

Harry Ioves the food Harry Ioves the food, but hates the cow, was not refunded as advertised for the ones he won't eat. Watch and check auto ship. It changed from what I had set. Instead of changing order they canceled it. Not user friendly

Honestly I was a little cautious about… Honestly I was a little cautious about the subscription with the price tag, but after my cat got the sample box he refuses to eat his old food. It’s so much better for him and he really enjoys it. I can’t wait for his first full box to come.