I just had the best experience with… I just had the best experience with customer service ever! I was having such a weird day when I went to pick up my delivery there was no package to be found. I searched everywhere. I live in an apartment with Luxor lockers and the delivery guy did not put my package in a secure locker. I notified the complex of my issue and they still could not locate the package. I was so upset bc this economy has been brutal and I specifically budget every month so my fur babies get the very best nutrition possible. It can be a struggle but they deserve the best. My spirits were completely shattered but I decided to reach out to customer service just to voice my concerns. Bec was amazing and without hesitation processed a new order to be shipped asap. It’s these small acts of kindness and understanding from amazing businesses that make my heart feel full again. My fur babies mean the world to me and to have a company like Smalls take the reins in human compassion, it makes me feel a little bit more hopeful in humanity.

Best cat food IN THE WORLD! I wrote my first negative review about Smalls: customer service did not immediately replace my stolen starter kit, I could not create an account & my cat preferred a yummier brand. Well, he has always loved his free chicken & catnip treats as well as the free drumstick toy we got for my negative review, the food is now yummier, more nutritious & more varied, I just setup my account, my cat's fur is now extremely soft (the vet buries her face in it & so do I), his poops are less stinky & customer service could not be more delightful. PERFECTION on earth! Did I mention human-grade meat balanced for proper nutrition: no added grains, by-products or fillers! And you can choose smooth or coarse for your cat's preference.

Smalls - A Terrific Company This company - Smalls - has the absolutely greatest customer service I have ever experienced, and I do a lot of shopping online. I ordered from them when they were brand new, just starting. It goes to reason that every startup will pay very close attention to their customer service, trying to impress. But there was also something a bit different about them, even then. The food, the packaging, the attention to detail, nothing overdone, everything simple but perfect. I decided to stick with them to see how long they last and if they manage to keep their standard. Many years later, they are still the same wonderful, responsive, pleasant, and attentive folks as they were way back then. I would like to encourage everyone with cats to give these folks a try. And no, I am not getting paid or rewarded in any way to write this review. And no, I do not write reviews, ever. But I had to this time because of how impressed I am by their way of doing business and by their extremely personal touch. It’s rare but it does exist. Thank you, Smalls. Don’t change, please.

My cat loved smalls from the first bite My cat loved smalls from the first taste. I mix it with canned food that she’s used to eating. The experience of ordering and delivery was all positive. I appreciated the ease of changing my auto ship date as well.

High Quality Food Overall my two cats loved the food. The food shipped very quickly and came frozen. I started feeding my cats a small amount with their old food so they could get use to it. One of my cats loved it immediately. My other cat is a bit picky but over the course of a couple of weeks they enjoyed it and look forward to it. The food is a bit expensive, especially to feed two cats, but the food is high quality and I feel it's worth it.