Smalls - A Terrific Company This company - Smalls - has the absolutely greatest customer service I have ever experienced, and I do a lot of shopping online. I ordered from them when they were brand new, just starting. It goes to reason that every startup will pay very close attention to their customer service, trying to impress. But there was also something a bit different about them, even then. The food, the packaging, the attention to detail, nothing overdone, everything simple but perfect. I decided to stick with them to see how long they last and if they manage to keep their standard. Many years later, they are still the same wonderful, responsive, pleasant, and attentive folks as they were way back then. I would like to encourage everyone with cats to give these folks a try. And no, I am not getting paid or rewarded in any way to write this review. And no, I do not write reviews, ever. But I had to this time because of how impressed I am by their way of doing business and by their extremely personal touch. It’s rare but it does exist. Thank you, Smalls. Don’t change, please.

My cat loves the food My cat love this food so much, she don't want to eat her old food. I think its the variety of flavors instead of the same kibble every day. She has not vomiting hair balls this whole week which is very good. I would highly recommend this cat food.

Sick cat vomiting and now better. Cat was vomiting every time he ate and already took him to the vet. Was told to put him on wet food and see if he eats or drinks. I went this route to see if there was any possible food reaction issue. He has taken it over a week and zero vomiting and is more assertive getting to his food as he usually stood back until the other was done even with separate bowls. I am not sure if it's making him healthier or perkier overall as it's early, but he isn't sick any more and doing a lot better on this food over any of the other stuff.

High Quality Food Overall my two cats loved the food. The food shipped very quickly and came frozen. I started feeding my cats a small amount with their old food so they could get use to it. One of my cats loved it immediately. My other cat is a bit picky but over the course of a couple of weeks they enjoyed it and look forward to it. The food is a bit expensive, especially to feed two cats, but the food is high quality and I feel it's worth it.

I just had the best experience with… I just had the best experience with customer service ever! I was having such a weird day when I went to pick up my delivery there was no package to be found. I searched everywhere. I live in an apartment with Luxor lockers and the delivery guy did not put my package in a secure locker. I notified the complex of my issue and they still could not locate the package. I was so upset bc this economy has been brutal and I specifically budget every month so my fur babies get the very best nutrition possible. It can be a struggle but they deserve the best. My spirits were completely shattered but I decided to reach out to customer service just to voice my concerns. Bec was amazing and without hesitation processed a new order to be shipped asap. It’s these small acts of kindness and understanding from amazing businesses that make my heart feel full again. My fur babies mean the world to me and to have a company like Smalls take the reins in human compassion, it makes me feel a little bit more hopeful in humanity.