I just had the best experience with… I just had the best experience with customer service ever! I was having such a weird day when I went to pick up my delivery there was no package to be found. I searched everywhere. I live in an apartment with Luxor lockers and the delivery guy did not put my package in a secure locker. I notified the complex of my issue and they still could not locate the package. I was so upset bc this economy has been brutal and I specifically budget every month so my fur babies get the very best nutrition possible. It can be a struggle but they deserve the best. My spirits were completely shattered but I decided to reach out to customer service just to voice my concerns. Bec was amazing and without hesitation processed a new order to be shipped asap. It’s these small acts of kindness and understanding from amazing businesses that make my heart feel full again. My fur babies mean the world to me and to have a company like Smalls take the reins in human compassion, it makes me feel a little bit more hopeful in humanity.

The Pick of the Litter for Cat Food! Smalls has been beyond wonderful. The food seems good quality and my cat has been mostly enjoying it, they have nice add-ons that can make it easier (like broths, which my cat likes since he's more of a licker than a chewer). The packaging was great. Managing my account is super easy. The customer support is unparalleled.

Excellent service, even on a Sunday 👏 I inquired about adding the broth to my upcoming order. Customer service was excellent. They ask if I wanted the broth since it wasn’t Salmon, it is fish and tuna broth. Fine with me. So convenient. Customer service applied it to my next order. I am so excited for my 13 year old kitty to try it. 🐈‍⬛

I am loving how the transition to… I am loving how the transition to mostly only smalls has given my 2 cats a sense of calm around one another after eating. It took away their competitiveness around dry food which was their favorite if given a choice because it’s like junk food. But they eat all their smalls and play and sleep harder. I don’t know that there much of a difference with ground and smooth and can’t tell which they prefer. Oh and I love the new broth as an added treat. I anlways have two packs ready to go in a glass Tupperware and two back ups ready to thaw nearby and find there is so much ease to feeding time since they eat it out of the fridge! I do spread out the meals to 4 times a day and it’s working!

Sick cat vomiting and now better. Cat was vomiting every time he ate and already took him to the vet. Was told to put him on wet food and see if he eats or drinks. I went this route to see if there was any possible food reaction issue. He has taken it over a week and zero vomiting and is more assertive getting to his food as he usually stood back until the other was done even with separate bowls. I am not sure if it's making him healthier or perkier overall as it's early, but he isn't sick any more and doing a lot better on this food over any of the other stuff.