Zero stars. This company is a scam I’m giving cineplex one star only because I cannot give them zero stars. The app frequently does not load the rentals in “My Library” and there is no one I can talk to for assistance. The +1-800-333-0061 listed as customer service does not work. This company is a scam and has zero customer service which they must know given the abysmal rating on trust pilot and clearly they do not care. Stop giving this company your money. Support all other physical theatres and online streaming platforms before cineplex

They don't even deserve a 1 ⭐️ rating They don't even deserve a 1 ⭐️ rating. Time of incident: Jan-Feb 2024. I ordered tickets (in Jan) a few days before the movie through the site and or app, can't remember exactly. Tix cost $31. I didn't receive a email or app confirmation. I called the theatre in my city and was told, it happens and that I will get my money returned in a few days. I bought tix at the theatre, so that's another $31. The following week after watching the movie, I call again, this time the person seemed annoyed and told me I should call customer services (contact info on site). My reply 'Why wasn't I told to call them before?' I call customer service, explain the problem, I'm told I'll get my money in 10-15 business days. They also sent me a movie voucher. 15 BUSINESS DAYS PAST NO MONEY. I call customer services again frustrated, I'm told I'll get my money back in a week, they also send me ANOTHER voucher. It's February and I make plans to go see DUNE 2 with friends. While I have two movie vouchers I think I'll get in for free and I'll buy my friends ticket. The night of the movie I pay for my friend and open the voucher, attendant scans it then tells me "There is no money on this voucher sir." I am livid, but contain it while I'm with friends and it's not the attendants fault. I open the SECOND voucher, get it scanned... SAME THING! DOESN'T WORK! I tell the attendant the story, they felt bad while I felt embarrassed and angry. I call customer services again the next day and I don't hold back. I explain that this is not only unfair treatment, but they lied to me by giving not 1 but 2 faulty vouchers. I'm then told I'll get my money in 2 days. They also sent me another voucher (I haven't been back to check if it works). Conclusion; I finally got my money back (within 2 days) after a month, 2 fake vouchers, feeling taken advantage of and angry! A horrible experience.

Worst website ever How can all the smart folks working for cineplex who make more money than most can't see the horrible website experience they offer. And on top of this we have to pay for a booking fee. They should offer discounts instead. Unbelievable...

can we start burning down all ciniplex… can we start burning down all ciniplex theatres I buy an HD movie streams worse than SD fok might as well PIRATE my movies again at least they have better streaming quality !!!!!

Who doesn't love a good move… Who doesn't love a good move experience? I love going to cineplex to see all the newest movie releases. Me and my mates always buy tickets next to each other and go to the movies, then go to dinner. Watching a movie definitely provides a conversation starter during the dinner. Not to mention, the staff at Cineplex always seem to be friendly and welcoming. I just wish they had better food options.