Who doesn't love a good move… Who doesn't love a good move experience? I love going to cineplex to see all the newest movie releases. Me and my mates always buy tickets next to each other and go to the movies, then go to dinner. Watching a movie definitely provides a conversation starter during the dinner. Not to mention, the staff at Cineplex always seem to be friendly and welcoming. I just wish they had better food options.

They don't even deserve a 1 ⭐️ rating They don't even deserve a 1 ⭐️ rating. Time of incident: Jan-Feb 2024. I ordered tickets (in Jan) a few days before the movie through the site and or app, can't remember exactly. Tix cost $31. I didn't receive a email or app confirmation. I called the theatre in my city and was told, it happens and that I will get my money returned in a few days. I bought tix at the theatre, so that's another $31. The following week after watching the movie, I call again, this time the person seemed annoyed and told me I should call customer services (contact info on site). My reply 'Why wasn't I told to call them before?' I call customer service, explain the problem, I'm told I'll get my money in 10-15 business days. They also sent me a movie voucher. 15 BUSINESS DAYS PAST NO MONEY. I call customer services again frustrated, I'm told I'll get my money back in a week, they also send me ANOTHER voucher. It's February and I make plans to go see DUNE 2 with friends. While I have two movie vouchers I think I'll get in for free and I'll buy my friends ticket. The night of the movie I pay for my friend and open the voucher, attendant scans it then tells me "There is no money on this voucher sir." I am livid, but contain it while I'm with friends and it's not the attendants fault. I open the SECOND voucher, get it scanned... SAME THING! DOESN'T WORK! I tell the attendant the story, they felt bad while I felt embarrassed and angry. I call customer services again the next day and I don't hold back. I explain that this is not only unfair treatment, but they lied to me by giving not 1 but 2 faulty vouchers. I'm then told I'll get my money in 2 days. They also sent me another voucher (I haven't been back to check if it works). Conclusion; I finally got my money back (within 2 days) after a month, 2 fake vouchers, feeling taken advantage of and angry! A horrible experience.

Both the website and app FORCING 2FA… Both the website and app FORCING 2FA without adequate security to safeguard personal data. I want to buy tickets through my app on iPad or my computer, BUT NOOOOO - you demand my phone number now (likely one you can store insecurely or sell on a list to others). Good job Cineplex! You clearly care about people having the option to protect their personal data by DEMANDING more of it or not allowing access to ones own account. Cool man, guess I'll either go cash only or stop going to the theatre again. Where oh where will I get expensive sugar water and popcorn?

Pop machine disgusting I dislike the pop machines where you can select multi- flavours. The pop is disgusting and often tastes of the previous customers pop choice. At times I let the machine run to try to flush it out, bit it is still gross. Bring back the old individual pour machines

Worst website ever How can all the smart folks working for cineplex who make more money than most can't see the horrible website experience they offer. And on top of this we have to pay for a booking fee. They should offer discounts instead. Unbelievable...