Absolutely awful product Absolutely awful product. App is trash and customer service is nonexistent. Will walk away from 3 months of credits and no movies to sign up for Regal’s program. Do not waste your time. I was an original movie pass customer and this new and improved version is just as bad, no worst than before they went bankrupt. They will go bankrupt again.

Deceptive business practice I signed up for the movie pass with my credit card and received my pass. After reading all these horrible reports, I did not activate my card. They automatically activated my card without my permission and started charging it. I contacted them many times, but you can not reach any at customer service; they don't have any people to respond to your cancellation emails. Totally a scam; the New York DA office must take action to close these scammers and the con artists.

Moviepass heavily restricted my ability… Moviepass heavily restricted my ability to use the app after 3 uses in one month. In fact availability is zero the past two weeks. Support said it was due to high demand at the theater I tried to attend but the six attempts I made were during absolutely dead time frames. I obviously haven't used the app excessively either. Canceled subscription today.

2.0 is a yes for me My second go around with movie pass has been delightful. I have the 20 dollar plan and have already seen 5 movies at 3 different theaters with credits to spare. I do wish I could reserve tickets prior to being at the movie theater in order to get preferred seats but if there is a new release I don’t mind going to the theater early to reserve my ticket. At 4 dollars a movie, it’s totally worth it.

What an awful experience What an awful experience! I have had this app for 10 months, thinking that unused credits would roll over but they delete them and you only get to keep like two months worth of it, and if you are not a member any longer you can't use the credit points. This is awful, and its steeling money!! Hard pass for future purposes, and if someone from customer experience reads this, I want my money back! Gotta love Cinemark and this other places where all unused credits just roll over!