Used it once & cancelled subscription Kludgy app and the folks at the theatre had no idea how to help. Worse than that, though, they said the cost of the movie was 18 credits but tacked on a 7 credit charge for purchasing online. So it actually cost 25 credits. Went through the app and found no reference to additional charges for online purchases. I cancelled my subscription during the trailers….

Do not buy !!! Great idea, but either by choice or by mistake The app is completely useles. Spent hours trying to book movies worked one time after numerous attempts. Definitely not worth the headache or hassle do not purchase.

Absolutely awful product Absolutely awful product. App is trash and customer service is nonexistent. Will walk away from 3 months of credits and no movies to sign up for Regal’s program. Do not waste your time. I was an original movie pass customer and this new and improved version is just as bad, no worst than before they went bankrupt. They will go bankrupt again.

Needing a resolution! I want to use my card! Even after sending a screenshot of my most recent payments, my account is still showing past due. My card hasn’t been working and another payment was taken from my bank account on Mon Feb. 4 I keep getting messages from Movie Pass apologizing yet not providing a resolution!. It’s been about 2 weeks and still nothing. No assistance

What an awful experience What an awful experience! I have had this app for 10 months, thinking that unused credits would roll over but they delete them and you only get to keep like two months worth of it, and if you are not a member any longer you can't use the credit points. This is awful, and its steeling money!! Hard pass for future purposes, and if someone from customer experience reads this, I want my money back! Gotta love Cinemark and this other places where all unused credits just roll over!