Kim
GBDon't fall for it Don't fall for it! I signed up weeks ago, received 4 moviepass debit cards in the mail. None of which were able to be activated. The day I attempted to activate my card it locked me out of my moviepass website/app account stating "Authentication Error" I have emailed for support multiple times, over a week and a half later still no reply. I can't cancel my membership because I can't get into my account to do so.
Chris W
GB2nd time I’ve gone to theater with app… 2nd time I’ve gone to theater with app error. Today no showtimes for any theaters no movies. Support article at site says resolved July 29 Today July 31. Previously had problem with MoviePass card. Customer sent me email 2 weeks later. Today's support says it will take them sometime to reply because they are swamped with issues. For 2$ more I can just get they’re chains 3 movies per week and reserve online.
Steve harney
GBDo not buy !!! Great idea, but either by choice or by mistake The app is completely useles. Spent hours trying to book movies worked one time after numerous attempts. Definitely not worth the headache or hassle do not purchase.
Consumer
GBRun away, run away. Do not, do not get movie pass. The new one sounds good and sustainable from a business standpoint. Except, you get to the theater and they (the theater)can't make it work. To cinemark & amc's credit, they comped us, but how long will they keep doing that? The only time it worked is when we bought the ticket on line, only to find out they (movie pass) charged as many credits as the movie ticket for online purchase. Movie Pass’s solution for problems at the theater is to swipe the card again. What card? It’s viritual. When we asked for a physical card, the chat (only way to get live CS) said it would take 10-15 days to get the card, and the virtual card would be immediately disabled. What the person chatting refused even a partial refund or to allow the unused credits to roll over we knew we were done. Shame on you Movie Pass.
Carrie Freeman
GB2.0 is a yes for me My second go around with movie pass has been delightful. I have the 20 dollar plan and have already seen 5 movies at 3 different theaters with credits to spare. I do wish I could reserve tickets prior to being at the movie theater in order to get preferred seats but if there is a new release I don’t mind going to the theater early to reserve my ticket. At 4 dollars a movie, it’s totally worth it.