What an awful experience What an awful experience! I have had this app for 10 months, thinking that unused credits would roll over but they delete them and you only get to keep like two months worth of it, and if you are not a member any longer you can't use the credit points. This is awful, and its steeling money!! Hard pass for future purposes, and if someone from customer experience reads this, I want my money back! Gotta love Cinemark and this other places where all unused credits just roll over!

Choose another service, don't waste your time! Choose another service! They're terrible! I had multiple issues with them randomly refunding payments at renewal time and thus not being able to use my service, and terrible customer service to boot - poor communication, having to wait while not being able to use the service, and then not even understanding/addressing my concerns when they responded. Finally, after only a couple months of using the service, in the middle of a billing period, without any communication, a refund hit my bank account and they closed my account. This also made the credits that I already had paid for ineligible for use, even though their system screw-up was the reason the account was closed. The customer service was again horrible, they didn't even seem to care about the issue or want to address what had caused it, simply told me that I needed to restart my account in order to use the credits that I had already paid for, otherwise they "expired". Not a chance I'm re-subscribing, they're terrible and there are much better services with much better offerings out there that I'll be using instead. They'll be out of business again soon at this rate. Tons of issues in a short period of time, doesn't really actually save you any money in most markets, and terrible customer service. Awful business, go elsewhere.

Worst company ever Worst company ever! That's why u can't reach them because they are predatory company. I have contacted dozens of times about my account and to please cancel and they will not stop charging me every month and one time twice a month.

Don't do it! Customer service is the worst I've ever experienced. After purchasing for someone as a gift, it was unable to be redeemed. Customer service was not helpful at all and would not help to resolve the issue.

CHAT LINE NOT RESPONDING I just contacted their CHAT line that says I'll be connected to an agent. That was 20 minutes ago and still NO ONE RESPONDED! Not to mention the show times for New Movies are few or very early in day or late at night like the last show!