Run away, run away. Do not, do not get movie pass. The new one sounds good and sustainable from a business standpoint. Except, you get to the theater and they (the theater)can't make it work. To cinemark & amc's credit, they comped us, but how long will they keep doing that? The only time it worked is when we bought the ticket on line, only to find out they (movie pass) charged as many credits as the movie ticket for online purchase. Movie Pass’s solution for problems at the theater is to swipe the card again. What card? It’s viritual. When we asked for a physical card, the chat (only way to get live CS) said it would take 10-15 days to get the card, and the virtual card would be immediately disabled. What the person chatting refused even a partial refund or to allow the unused credits to roll over we knew we were done. Shame on you Movie Pass.

2nd time I’ve gone to theater with app… 2nd time I’ve gone to theater with app error. Today no showtimes for any theaters no movies. Support article at site says resolved July 29 Today July 31. Previously had problem with MoviePass card. Customer sent me email 2 weeks later. Today's support says it will take them sometime to reply because they are swamped with issues. For 2$ more I can just get they’re chains 3 movies per week and reserve online.

Moviepass heavily restricted my ability… Moviepass heavily restricted my ability to use the app after 3 uses in one month. In fact availability is zero the past two weeks. Support said it was due to high demand at the theater I tried to attend but the six attempts I made were during absolutely dead time frames. I obviously haven't used the app excessively either. Canceled subscription today.

Deceptive business practice I signed up for the movie pass with my credit card and received my pass. After reading all these horrible reports, I did not activate my card. They automatically activated my card without my permission and started charging it. I contacted them many times, but you can not reach any at customer service; they don't have any people to respond to your cancellation emails. Totally a scam; the New York DA office must take action to close these scammers and the con artists.

Choose another service, don't waste your time! Choose another service! They're terrible! I had multiple issues with them randomly refunding payments at renewal time and thus not being able to use my service, and terrible customer service to boot - poor communication, having to wait while not being able to use the service, and then not even understanding/addressing my concerns when they responded. Finally, after only a couple months of using the service, in the middle of a billing period, without any communication, a refund hit my bank account and they closed my account. This also made the credits that I already had paid for ineligible for use, even though their system screw-up was the reason the account was closed. The customer service was again horrible, they didn't even seem to care about the issue or want to address what had caused it, simply told me that I needed to restart my account in order to use the credits that I had already paid for, otherwise they "expired". Not a chance I'm re-subscribing, they're terrible and there are much better services with much better offerings out there that I'll be using instead. They'll be out of business again soon at this rate. Tons of issues in a short period of time, doesn't really actually save you any money in most markets, and terrible customer service. Awful business, go elsewhere.