Needing a resolution! I want to use my card! Even after sending a screenshot of my most recent payments, my account is still showing past due. My card hasn’t been working and another payment was taken from my bank account on Mon Feb. 4 I keep getting messages from Movie Pass apologizing yet not providing a resolution!. It’s been about 2 weeks and still nothing. No assistance

Absolutely awful product Absolutely awful product. App is trash and customer service is nonexistent. Will walk away from 3 months of credits and no movies to sign up for Regal’s program. Do not waste your time. I was an original movie pass customer and this new and improved version is just as bad, no worst than before they went bankrupt. They will go bankrupt again.

Run away, run away. Do not, do not get movie pass. The new one sounds good and sustainable from a business standpoint. Except, you get to the theater and they (the theater)can't make it work. To cinemark & amc's credit, they comped us, but how long will they keep doing that? The only time it worked is when we bought the ticket on line, only to find out they (movie pass) charged as many credits as the movie ticket for online purchase. Movie Pass’s solution for problems at the theater is to swipe the card again. What card? It’s viritual. When we asked for a physical card, the chat (only way to get live CS) said it would take 10-15 days to get the card, and the virtual card would be immediately disabled. What the person chatting refused even a partial refund or to allow the unused credits to roll over we knew we were done. Shame on you Movie Pass.

What an awful experience What an awful experience! I have had this app for 10 months, thinking that unused credits would roll over but they delete them and you only get to keep like two months worth of it, and if you are not a member any longer you can't use the credit points. This is awful, and its steeling money!! Hard pass for future purposes, and if someone from customer experience reads this, I want my money back! Gotta love Cinemark and this other places where all unused credits just roll over!

Do not buy !!! Great idea, but either by choice or by mistake The app is completely useles. Spent hours trying to book movies worked one time after numerous attempts. Definitely not worth the headache or hassle do not purchase.