The crystal is good quality with decent light base The crystal is good quality, the light base appears to have small scratch on the edges, not sure if it's used before but it still works and lights up the crystal art beautifully. I was overall pretty satisfied, just didn't like some aspect of the design of how the branches cut off the face and the hair still had some of the background attached to the outlines... but I understand the limitations for the design team. Since the part of the face behind the branch is distorted, it would require a photo without branches to do a better 3D feel. But as it stands, the outlines of the branch is cutting away the face which makes it look a bit weird at certain angles. So for the price I paid, the crystal is on the pricy side, but a gift is a gift so thanks for trying :)

Awesome anniversary gift Received the gift in just 3 days, extremely high-quality build. Much heavier and solid than I anticipated. The team did a great job getting 9 people into the scene! Really lovely product, was a big hit with my parents 50th anniversary.

A work of art!👍😁 The whole process of uploading the photo and ordering was simple. The time from ordering to delivery was super fast! The heart shaped 3D engraving of our beloved dog who is no longer with us was absolutely beautiful! I got it for my wife for Valentine’s Day. It brought a tear to her eye when she opened it as it brought back the memory of her best friend. Your artists do exquisite work and the piece is flawless. Even the packaging was awesome. We will definitely be ordering more. Thank you.

A bit disappointed...UPDATE: Satisfied customer! From what I saw of the preview it showed that the picture would be made from the border of the crystal and what I received it started off in the middle so it appears cut off and awkward than what I was shown. UPDATE: Changed my update from 3 stars to 4. Reached out to customer service and spoke with Bruna. Was told my order would be redone and shipped on time and received by Friday (guaranteed 2day shipping) for my mother's birthday who is a brand new grandmother. Unfortunately UPS did not deliver in time but I was reimbursed a partial refund and coupon code for any future orders I place. I appreciate it!

Defective Crystal Photo Bell x 2 After recieving the bell crystal photo, the crystal developed an opaque white interior density and the picture could not longer be visualed. This happend at the top of the bell. After the inititial episode 3D Laser printed and shipped a new one at no charge. When the same crystal distortion happened to the second one, I gave up. Did not report or ask for refund. I will not be using or recommending 3D Laser Gifts based on this experience. Great customer service. Defective products x 2 is reason for this 2-star review.