Great experience Great, responsive customer service. A wonderful way to send a gift from afar with a personal touch and having to double on shipping efforts. My only improvement request would be allowing to preschedule shipments, so say a friend has a birthday next month, it would be great to be able to place the order ahead of time instead of having to wait until ~a week before. That way there's less risk of it slipping my mind later on.

Responsive, Empathetic, Customer-focused… Decided to use Unboxme for Mother's Day gifts for all the women at church. Needed to a large number of boxes and ship them quickly because I needed to have the gifts prepared a couple days before Mother's Day. Sent an email to confirm they could meet my needs. Sara got back to me and was great in terms of responsiveness and being customer-focused. She answered all of my questions...facilitated a refund because I forgot the coupon code when placing the order online...made the process smooth, easy, and expeditious. I received everything on time and the ladies at church loved their gifts.

beautiful packaging, slow delivery UPDATE: the package arrived in great condition, bringing joy to the recipient... 18 days after I placed the order. I don't know why it took so long, so just keep that in mind when ordering that it can take quite a while. I love the idea of supporting small business, but I have been disappointed. The website was glitchy; I made up my custom package carefully choosing my items each time, and when I would go to complete the order it would disappear. I was persistent and got it after 3 attempts. It read that my order was complete, but it never did send a confirmation email, which left me wondering if the order had actually gone through. My friend's surgery has come and gone and I'm disappointed that a week later, still no package has been delivered to her. I'm hoping it will still arrive shortly. I loved the selection of gifts and I think it's a great idea, but I hope they can improve the website. Also it would nice to know an approximate delivery date at the time of ordering.

Website failed, waste of time I thoughtfully created my own box for my mother-in-law through the unboxme website and it was a total waste of 30 minutes. I selected 8 items, chose a card and wrote a nice message, typed in all of my billing info and address info, and then the website crashed and everything I had created was erased. So ridiculous. So now I have to google another giftbox shop and buy elsewhere.

Low quality and value for the 40plus price. The box contents are awful - 40 + dollars for 6 bags of tea (1 dollar value), a pair of plasticky socks that fall apart after three wears (1 dollar value), a candle and a mug looking like they both came out of dollar store also? One could go to the dollar store, or five below, and assemble a better box themselves, for under 20. The items provided are not high quality at all.