A Bandekar
GBDO NOT ORDER DO NOT ORDER Use your phones edit option for better end result....very disappointed.......what worst could it be when Mother could not recognize her daughter in the preview they provided......my 10 year old can do better editing then their professionals......face and body did not match.......not worth hundred and thirty British pounds.....ALSO if I cancel the order they will charge 20% of the order.....saying AS PER THE POLICY
Mantra Digital
ROThey are unable to send me an invoice They are unable to send me an invoice. I sent 3 emails requesting an invoice and they only sent me a screenshot from the backend of they Shopify management board. How can a business have no clue how to generate and send a customer an invoice I wonder.
abmabardy
USBeware CANCELLATION FEE Beware this company! Their official "Return Policy" states clearly that there will be "unlimited free revisions" and 100% satisfaction with "full refund". After three revisions, my portrait looked nothing like the photo, and I requested a full refund. Back and forth through several emails, no talk of refund. Finally they offered me a partial refund because of a "cancellation fee". What? ABSOLUTELY NO MENTION OF A CANCELLATION FEE in their stated Return Policy. I have turned this over to my credit card company. I am still getting emails from TMR trying to say they mention a cancellation fee somewhere else on the site. Irrelevant. No fee is mentioned under the stated Return Policy section.
customer
GBTurn me Royal - awful service. This is the 3rd picture I have ordered from Turn me Royal. The first two were fantastic. The recent one is awful. It looks blatantly like two super imposed oversized heads and not remotely blended to look like a seemless painting like my other two. After many emails back and forth, the company now want me to return the portrait back to America from the UK and pay for postage. What are they going to do with it?! I'm not wasting my time doing that! They offered to do me a new portrait at an extra cost of £30 for shipping. I've already spent £90 on this picture which is not fit for the gift it was intended for. I offered to pay half the postage but Turn me Royal are being extremely unhelpful. I approved the review via email of the tiny image viewed on my phone it looked fine but in the flesh, its awful. I'm now £90 out of pocket with an awful picture that will go in the bin.
Rachel Lamar
USThis portrait is amazing This portrait is amazing! It was such a wonderful surprise gift for my husband. He was speechless! The product turned out so much better than I even hoped it would!