I made an error with my shipping I made an error with my shipping and Athena helped me 100% in rectifying my situation. I thank her!!!!

sorry it took me so long to update but… sorry it took me so long to update but it finally came and my mother loves it she was so excited she started crying my sister let me watch as my mother opened it. It was one of my grandparent who have both passed.

This portrait is amazing This portrait is amazing! It was such a wonderful surprise gift for my husband. He was speechless! The product turned out so much better than I even hoped it would!

Beware CANCELLATION FEE Beware this company! Their official "Return Policy" states clearly that there will be "unlimited free revisions" and 100% satisfaction with "full refund". After three revisions, my portrait looked nothing like the photo, and I requested a full refund. Back and forth through several emails, no talk of refund. Finally they offered me a partial refund because of a "cancellation fee". What? ABSOLUTELY NO MENTION OF A CANCELLATION FEE in their stated Return Policy. I have turned this over to my credit card company. I am still getting emails from TMR trying to say they mention a cancellation fee somewhere else on the site. Irrelevant. No fee is mentioned under the stated Return Policy section.

Great customer service Great customer service. I just ordered another picture from their website. The pictures are fun. They do a good job responding to my requests to edit the images to get it just right.