Sheila Ogburn
GBBoarderie MADE IT Right! I was very disappointed in the customer service. I notified them that they (Fed Ex) left the clearly labeled “perishable” package was locked in a street delivery box instead of taken to the recipient’s door. Needless to say, the gift box sat in the box until I finally called the recipient (4 days later) and the cheese was bad. I received a response from Boarderie that they “understand” how disappointed I must have been and that “Rest assured that we will raise a complaint with FedEx for them to know your experience and be notified that their driver did not properly deliver your package.” For the amount of money I spent, I was VERY disappointed with this response. UPDATE: April 3, 2024 I received a call from Julie Menitoff (owner partner). She was very apologetic and is sending out some new cheese. Thank you!
Consumer
GBI am so glad I purchased my first… I am so glad I purchased my first board! Everything was just perfect.. so ridiculously delicious! The best part was the selection , the quality …and especially introducing me to new flavors! So fun and enjoyable!!
Kimberly Hardcastle
GBGreat customer service I have been giving this gift quite a lot lately and everyone LOVES it. Recently, I made a mistake with the address and contacted the customer service department. I emailed with a REAL person who fixed it right away and was lovely to work with.
Fran
GBOutstanding Product Perfect Gift!!! I purchased the Diletto Cheese Charcuterie Board for friends we were going to visit. I was there when the board arrived and it was the perfect gift! The quality was outstanding and the presentation was truly breathtaking. The cheeses, meats and all accompaniments were delicious!! Everyone loved it!! This was our first experience with Boarderie and will certainly not the last. Also, the delivery went perfectly. The board was cold and wrapped for protection. A+ overall for this outstanding delicacy!
Sharon
GBJames James, thank you so much for your consistent attention to my order. I know Boarderie has a good reputation for its products; you have demonstrated excellent customer service in addition to that. I really appreciate your help, and I will definitely order from Boarderie again. And I will highly recommend the product and your service based on my interactions with you.