customer
USI had been set up for a 2 pm… I had been set up for a 2 pm appointment/service call on Tuesday and did not receive the call until nearly 4:30 pm central time. I would have appreciated at least a call to let me know of the delay, in case i would have to re-schedule.
Pro TelTech
USThe customer service rep listen very thoroughly to my problem. The customer service rep listen to my compliant and after researching my statements history and previous call ins for the same problem, she explained to me in detail why I was incorrectly charged for 2 additional non-PCI compliances. She then verified that my business was in PCI compliance and requested for the charges to be refunded which was approved.
Brenda
USCompliance renewal Compliance renewal Ben helped with our compliance renewal and did a super job getting us all up to date. He was very courteous and quickly solved our problem.
customer
USMatthew did great with helping me… Matthew did great with helping me install our new card machine. He was very patient when I had to keep running back and to the other building to get things that I needed for the set up.
Scooter
USCasey Tyler was a fantastic customer… Casey Tyler was a fantastic customer service rep. Responsive, Helpful and Patient. In this day and age, a rare commodity!!! Thank you Casey - I will miss you. Scott - Port Canvas, Kennebunkport Maine.