JOHN MARTIN
GBEver since we switched to MSC credit… Ever since we switched to MSC credit card processing the machines they provided have been problematic at best. Constant error messages when trying to close batches. Constant calling support and waiting hours for them to return calls. VERY DISAPPOINTED.
Stephen Young
GBI want to specifically mention Santiago… I want to specifically mention Santiago Perez for his effort in resolving my problem. When I ask for emails they don't appear most of the time and they are not in junk. Santiago has to do almost everything manually and send the info. He is patient beyond belief. He resolved my difficulties and I am very happy
Gaylene City of Reklaw
GBCommunication was excellent Communication was excellent. I was walked through every step and machine is working and we are ready for business. Thank you, Calvin Decenzo, for being so patient with me in getting this set up.
Brenda
GBCompliance renewal Compliance renewal Ben helped with our compliance renewal and did a super job getting us all up to date. He was very courteous and quickly solved our problem.
Pro TelTech
GBThe customer service rep listen very thoroughly to my problem. The customer service rep listen to my compliant and after researching my statements history and previous call ins for the same problem, she explained to me in detail why I was incorrectly charged for 2 additional non-PCI compliances. She then verified that my business was in PCI compliance and requested for the charges to be refunded which was approved.