Excellence in customer service A +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ blurb was excellent in helping after the sale. item arrived in perfect shape and then i inquired abiut theier packages as i was interested the were very helpful and kind would deal with again Thank you sooooooo much Karen

Huge fan - one wish Have been using Blurb BookSmart for the past 12 years. Love all the customizing possiblities, great quality and speedy delivery. Only once, the product was flawed in printing. Contacted customer service, and got a new book soon after. Very easy and great customer service! One suggestion/wish: Only issue is some photoes - those already a bit dark - gets very dark on print. I guess it’s the difference between viewing on screen and on paper, but if somekind of enhancement tool could be developed, letting me know what it looks like on print? I’m afraid to mess too much with brightness, again because of the difference from screen to print, and my books are usually around 200$, so can’t afford to mess up too much.

I've been using Blurb for at least 15… I've been using Blurb for at least 15 years. I don't publish many books, but the ones I have done have been excellent. I'm a photographer and a writer. The last 3 books I have done with Blurb have all been personal travel experiences. I value my photography and so do the printers at Blurb. Honestly, I worked in advertising and marketing communications for 40 years and I would put their work up against any of publishers that I did multiple volume printing. I just received my most recent one today and it's PERFECT!

Poor customer service, outdated software I've been using Blurb for over 10 years. And finally moved on to a competitor after realizing how antiquated their software is. I endured many crashes, lost projects, and wasted time. When I reached out to get support, I was sent around to 4 different people. Not one had an answer for me or could solve the issues. Not ideal given how expensive their books have become. Now that I'm using a competitor to make books, I'm amazed at how much time and money I wasted with this company over the years

60 books produced - all excellent I've now produced over 60 books through Blurb, all with loads of photos and the results have been very pleasing. The Bookwright software is easy to use and has plenty of options - one example being able to add a border with rounded corners to photos which looks so much better than just square-cornered photos. I've mainly used the large landscape format with Imagewrap covers and the resulting 'coffee-table-style' books look superb. I've more recently produced some Premium Magazine books and they are also excellent - and a great deal less expensive! When I've needed advice or help with a problem, the Blurb Support Team have been top class - responsive, professional and friendly. Overall - Blurb is great!