I've been using Blurb for at least 15… I've been using Blurb for at least 15 years. I don't publish many books, but the ones I have done have been excellent. I'm a photographer and a writer. The last 3 books I have done with Blurb have all been personal travel experiences. I value my photography and so do the printers at Blurb. Honestly, I worked in advertising and marketing communications for 40 years and I would put their work up against any of publishers that I did multiple volume printing. I just received my most recent one today and it's PERFECT!

Poor customer service, outdated software I've been using Blurb for over 10 years. And finally moved on to a competitor after realizing how antiquated their software is. I endured many crashes, lost projects, and wasted time. When I reached out to get support, I was sent around to 4 different people. Not one had an answer for me or could solve the issues. Not ideal given how expensive their books have become. Now that I'm using a competitor to make books, I'm amazed at how much time and money I wasted with this company over the years

Excellence in customer service A +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ blurb was excellent in helping after the sale. item arrived in perfect shape and then i inquired abiut theier packages as i was interested the were very helpful and kind would deal with again Thank you sooooooo much Karen

What you see may not be what you get. [Please see comment at the end of this entry.) I have used several bookmaking services; friends told me to try Blurb, suggesting it would be cheaper. The bookmaking software is competitive with other vendors and is reasonably easy to learn and use. I created a book and bought two copies. They arrived with the front book cover image not at all centered on the cover. I doubled checked the cover page I created in the development software (BookWright). The image was well centered as I had intended. I went back-and-forth with tech support for about 10 days. They ultimately explained to me how Blurb trims pages and how book covers work differently in Blurb. Bottom line: in their graphics software, "what you see may not be what you get." they made no attempt to help me with a redo, discount, or even to say they regret my dissatisfaction. 04/22/2024 Unexpectedly, I heard from Blurb today. They said, since this was the first time I had used their product, they would give me an account credit to the full about I paid. That is generous of them. I will post again as soon as I get the corrected copies.

A great experience from start to… A great experience from start to finish. Layout process was easy once I’d gotten my head around it. Far easier than struggling with Lightroom. I didn’t choose the best quality paper and so can’t really comment on the best quality available but mine results were as I expected them to be. Can’t ask for more than that really. Next time I’ll go for the lay-flat option and better quality paper. Customer service was excellent with a refreshing, no-quibble attitude. Would definitely use them again and recommend them to my friends. 👍