Excellence in customer service A +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ blurb was excellent in helping after the sale. item arrived in perfect shape and then i inquired abiut theier packages as i was interested the were very helpful and kind would deal with again Thank you sooooooo much Karen

What you see may not be what you get. [Please see comment at the end of this entry.) I have used several bookmaking services; friends told me to try Blurb, suggesting it would be cheaper. The bookmaking software is competitive with other vendors and is reasonably easy to learn and use. I created a book and bought two copies. They arrived with the front book cover image not at all centered on the cover. I doubled checked the cover page I created in the development software (BookWright). The image was well centered as I had intended. I went back-and-forth with tech support for about 10 days. They ultimately explained to me how Blurb trims pages and how book covers work differently in Blurb. Bottom line: in their graphics software, "what you see may not be what you get." they made no attempt to help me with a redo, discount, or even to say they regret my dissatisfaction. 04/22/2024 Unexpectedly, I heard from Blurb today. They said, since this was the first time I had used their product, they would give me an account credit to the full about I paid. That is generous of them. I will post again as soon as I get the corrected copies.

Poor customer service, outdated software I've been using Blurb for over 10 years. And finally moved on to a competitor after realizing how antiquated their software is. I endured many crashes, lost projects, and wasted time. When I reached out to get support, I was sent around to 4 different people. Not one had an answer for me or could solve the issues. Not ideal given how expensive their books have become. Now that I'm using a competitor to make books, I'm amazed at how much time and money I wasted with this company over the years

My first time to have my pictures… My first time to have my pictures published on the front, back and inside a magazine. Then I order one to have a hard proof as a published photographer, really amazing quality, just love. In other hand you can add a fantastic customer service, fast reply and resolving a problem. I would highly recommend blurb.

Poor quality. I don’t recommend Paying almost £50 for a book that I couldn’t even use, due to the poor quality (bleeding it’s terrible) nobody checks any mistakes, they printed blindly. And that is not only the issue, the customer service is a disaster. No skills to deal with issues at all. No solutions, no refund, no return. Make yourself a favour and print with another company.