Very slow shipping. It has been nine days since my order was confirmed, and it is apparently still sitting in Avenel, New Jersey -- which is a long way from San Marcos, Texas. I'm sure the product is fine, but the shipping time is too slow. The cat door I ordered is actually a replacement for an existing door, and I needed it right away.

Excellent customer service and product Excellent customer service, excellent product. Closer Pets answered all of my questions by phone and email and helped me find the best possible solution for my cats. I need an auto feeder that will open simultaneously for two cats. The C200 accomplishes that with the lid-link clip. The only drawback is the bowls are side by side and I would prefer to have two bowls separated since one cat may finish his meal first and try to steal his brother's food. The C200 is solid construction. The timer knob moves slowly so be patient. I thought it wasn't moving at all and contacted Closer Pets to ask about it.

Simple and reliable I like how easy it is to set the Cat Mate 200 feeder up, and the simplicity and reliability of the two timers. I didn't want a complicated setup with programming. My cat also so far has been unable to open the feeder, which is a plus. I am glad I bought the removable stainless steel inserts, which make cleaning up easier. I now feel better about returning to work for the first time since getting my now 10 month old kitten. Thank you so much!

Poor communication. I received a prompt response to an emailed question about a problem I have with their product, but it didn’t address the question. Also, tracking information indicates that the item I ordered has not yet been shipped…five days after I received an email saying that it had been and two days after I would have received it if it had been. Overall I would say their communication style is like a quick puff of hot air.

Works well and takes very little power. We got the 4000 litre per hour pond pump (449). It seems to work really well on very little electricity - 47 watts. We're astonished. The first pump we got (from another supplier) used 500 watts and worked too fast, so the UV filter didn't have time to kill algae. The second pump (from another supplier) was lower-rated and allowed the UV to work, but died after 6 weeks, because it was really only designed to empty ponds, not to be used long term. After quite a lot of Web research, we found Closer Pets and are delighted with the 449 Pump. Our pond is getting cleaner every day and we're using a fraction of the electricity.