Functional website—easy as it should be. The website was clear and easy to navigate. Finding the specific product I was looking for took very little time and the checkout process was simple and smooth. Thanks!

Cat Mate I ordered a second Cat Mate (automatic feeder) to help regulate my cat's feeding time and make it possible to leave town for a week. My neighbor will take care of loading the Cat Mate, hugs, and litter. One of my cats is deaf but she is adapting beautifully. I especially appreciate the ice packs that allows me to load the trays and not worry about the food spoiling. Thanks for the quick delivery.

Effective feeder for our Ragdoll cat… Effective feeder for our Ragdoll cat who gets fed 4 times daily. Although we haven’t been gone for that long, it’s good to know she won’t miss a meal if we’re gone for several hours. It will accommodate up to 4 meals per day and easy to program times. I love the stainless steel bins for healthier use and the flexibility of using wet or dry food.

Poor communication. I received a prompt response to an emailed question about a problem I have with their product, but it didn’t address the question. Also, tracking information indicates that the item I ordered has not yet been shipped…five days after I received an email saying that it had been and two days after I would have received it if it had been. Overall I would say their communication style is like a quick puff of hot air.

Cat Mate C200 It was easy to order the replacement autofeeder, as the knobs in my 12 YO Cate Mate 20 stopped working. I do like the new one better, as it is improved from the old one - the battery is in a compartment so it doesn't come out (I have tape on my other old one, as the cat pushes it around). The knobs on the new one ARE hard to turn and it doesn't quite keep the same time as the other one (ie if they are both set at 4 hours, this one seems to run a little slower) but I think that might improve with time.