Custom orders should only be done in person. I hate not being able to try on dresses but the bride insisted we use this company. Delivery came way sooner than expected and the color of the dress is exactly what the bride wanted. Having given them my exact measurements the dress is too big in my bust and waist and basically looks like a am wearing a curtain. I'm just disappointed I have to spend more money on alterations than what I paid for the dress.

Terrible customer service and dress quality Dress did not come at all like it was described. And per the recommendation of the customer service, they added an inch to the waist which made a standard dress "custom" and then voided any potential to return. They won't offer any return for the dress and told me to try and sell it and order another. Don't order!!! So many other sites out there that are better.

DO NOT PURCHASE ANYTHING DO NOT PURCHASE ANYTHING from this company. I had a very poor first impression with them and their communication/customer service is terrible. You will also see a surprise international transaction fee on your bank statement too- something that they do not tell you about. I will NOT be buying anything from them due to this. Save yourself a headache and heartache with trying to work with this overseas company- not worth your time or stress. As a bride, you should enjoy this journey and not deal with terrible companies such as this.

Excellent service, beautiful dresses Excellent experience! Bridal party of six ordered individually but our rep was so helpful and coordinated the orders including a custom size for one girl. Shipment time ranged from 3-5 weeks as stated. Color and style are beautiful. Fit was great (once we got everyone to understand you need to order by measurements!). Can’t wait to see these at the October wedding !!!

Great quality dress! Just received my dress and it fits perfectly. Customer service was quick to respond and very helpful with helping me figure out my dress size. Dress is great quality and very sturdy material. It will definitely keep me warm for the winter wedding I am in!