Absolutely amazing customer service Absolutely amazing customer service! My husband ordered a print for our anniversary and unfortunately it arrived with a small crack in the plexiglass. It took me about a month to reach out, but they responded quickly and had another frame/glass sent out immediately. I actually had thought the original product had glass in it and when they sent plexiglass in its place I was confused. So once again I emailed them and they responded back quickly and were ready to investigate the issue. It turned out the original was actually plexiglass and just looked like glass! So I fixed my frame and I am super please with my product as well as their customer service!

No identification of place I ordered a print entitled 'Where our story began' for my parent's 70th wedding anniversary using the postcode for Butlin's Skegness. When it arrived there was nothing identifying where it was other than the co-ordinates which my 93 and 88 year old parents would be unable to process. The map could easily be Lee on Solent where we live. Here is a list of the AI generated responses I have received in amongst numerous e-mail exchanges where the company refuses to deal with my issue. I'm genuinely sorry to learn that your order didn't meet your expectations. I'm terribly sorry to hear that your order did not meet your expectations I'm genuinely sorry to learn that your order didn't live up to your expectations I apologize for any confusion caused by our example images, which may have suggested that location names are always visible. Your feedback is invaluable, and we will use it to enhance our services. I want to express my gratitude for taking the time to respond. Your feedback is greatly appreciated Your contentment is our utmost priority, and we are dedicated to ensuring a positive experience for you.

I purchased the Constellation/Planets… I purchased the Constellation/Planets print for my 18 year old grandson. To say he loved it is an understatement. His father put a frame on it and it sits pride of place on his desk. This is a very special gift for a very special grandson. The quality of the paper was great - like parchment and very thick. I am very glad I purchased from your company. Thank you for a wonderful, different gift.

Amazing company/products This company have been amazing from the start. Very good service with the details on website and customisation. Had an issue with the delivery company Evri (not positive prints fault at all) where they didn’t deliver to address and then wouldn’t retry a delivery. Was emailing them back and forth and they did everything they could to contact Evri to find out what was happening with package so they could get it resent to me. After no luck they had arranged to have a new one made up for me and sent out with a different courier which has arrived. The actual piece itself is amazing and can’t fault it. Overall would recommend this company as they have been fantastic and their customer service/support went above and beyond.

Moon Photos I have bought three moon photos from Positive Prints. They are beautiful! The last photo I purchased and downloaded had a mistyped word. I contacted customer service, and I had a new edited version very quickly. Thank you Positive Prints!