The company has a good product that… The company has a good product that enables the dogs to be happy which then makes the owners happy. Easy to deal with, good supply of parts when needed as the dogs often get going faster than they should. Reasonable cost of the parts.

Buckle broke on first use I'm a walking wheels fan, I'm on my second chair with a second dog. It's definitely helped maintain mobility. However the front buckle of the Buddy Up Quad Compatibility panel broke on the first use and there's no way to fix or replace it without purchasing a new one since it's sewn into the webbing. I bought the front wheel attachment for our chair which shipped out quickly. When it arrived I discovered I also needed Buddy Up Quad panel to go with the front wheels, which is a separate purchase. I wrongly assumed all of the parts required would be included with the front wheel attachment. The website didn't make this explicitly clear, or I would have ordered it at the same time. It took an additional 10 days to get the Quad panel, more than double the estimated shipping time when I purchased it. So when it broke you can imagine how disheartening that would be after such a long wait and extra money spent.

Customer support was amazing Customer support was amazing. They answered all my questions and helped me every step of the way. My boy now has a wonderful wheelchair and it has given him so much freedom back.

My 21 your old son is able to use it… My 21 your old son is able to use it very well. However, I'm in my 70s and I have Huntington's disease and I'm grateful that my son can walk him with this No one else seems to be able to use it ., my dog has a progressive neural degenerative disease, and I don't know how much longer he's going to be on this earth . My dog is a pug who is almost 12 years old.

Great Product and Fabulous Employees From start to "finish", everything has been wonderful! The assistance provided by the rep was fabulous. Not only did she step me through the process and efficiently gathered all the measurements to ensure a great wheelchair fit, she asked about our dog and how his limitations occurred. I got the feeling that her questions and concerns expressed were sincere. She also assured me that Walkinpets is there to help ensure that our pup gets the best possible experience with his new wheels.