Excellent customer service w Autumn ! I spoke to Autumn several times, and I couldn’t ask for such compassionate assistance with technical issues. She was very helpful when I called again w/ a possible solution for an issue I was having.. I must say I was very impressed with the compassion I was shown with the stress I was going through. I rate the customer service : Above excellent !

Great Customer service I called Walking Pets after not seeing any emails about my order. The Customer Service Rep was very nice and found my information. I had misspelled my last name in my email (I did it on my phone), so I was not getting any emails from them. We both laughed at my mistake and she said that she does it all the time. She was very polite, professional, and fun to talk to. She was able to send me the information once she had the correct email. I am pleased with WalkinPets so far. I have not received our "wheels" yet, but I am impressed so far!

This company is amazing This company is amazing. I work with a rescue and wrote them about possibly donating three wheelchairs to help out dogs with IVDD. They responded so quickly and got together three refurbished chairs for us and our three dogs are doing awesome now running around in their new chairs. They can now enjoy the beach go for long walks even go up a stair or two in them. I highly recommend these chairs to anyone who has a dog with trouble walking. It will give them their lives back.

Customer support was amazing Customer support was amazing. They answered all my questions and helped me every step of the way. My boy now has a wonderful wheelchair and it has given him so much freedom back.

My only complaint is the clips on the… My only complaint is the clips on the side of wheels where you connect the front harness to the side rails comes undone on its own very often but other than that very happy with the product.