Great customer service! I have loved working with Canterberry! The help is immediate when I am on their website. The. it’s is exactly what I am looking for and the product arrives in a timely manner.

Ignoring emails Within 24hrs of ordering I emailed them asking to cancel because my friend, in the hospital, had to be revived 4 times in one day. They ignored my email for 2 days until it was too late. When I responded saying that is terrible customer service I received another email telling me it was my fault & they offered to refund everything but shipping out of goodness of their heart!? If your business is gift baskets, you can't ignore emails. Update: I was not going to get into it with you while I was cooking dinner, so yes, I hung up. I never asked for a refund. I asked to cancel order, then I said,, thank God you can cancel that request. At that point if you had just apologized for the situation, nothing else would have been said. But after your last unkind email to me ,I decided to leave a review

Great customer service!! I messed up when ordering and put the wrong send date, i wanted the baskets to arrive by Easter and sent asap but put Easter date as send date. I emailed customer service ice and received a reply almost immediately. He fixed my mistake and baskets arrived on time.

Ridiculous to offer Valentine's Day… Ridiculous to offer Valentine's Day baskets that have no realistic way of getting to someone by Valentine's Day. On top of that, no tracking available until a day after valentine's day. Finally, way overpriced for so taking advantage of the holiday. Thanks Greatly appreciate the prompt response and the service recovery gesture. Daughter actually loved the basket. Best wishes and future success.

Perfect Treats in basket After searching several companies for the perfect treats in a basket and the item being available. That was a go to. Although the date I chose for delivery was a Holiday. So I made a call and sent an email. Someone contacted me back within an hour to inform me of the delivery date. The date given was right on time and correct.