Great communication During the creation process they send progress pictures and made sure the product was exactly what I wanted before they continued!

I’m updating my previous review I’m updating my previous review. The item arrived the day after I tried contacting them. I received no updates to check progress and although they had my number they never checked why I wasn’t approving the pictures they say they emailed to me. The item itself is actually lovely and novel, it’s just a shame there’s a couple of errors and there’s improvements to facial features/hair that I would have made given the opportunity. I’ve not tried to resolve any further as I don’t think I’d get anywhere with them and the email to contact them doesn’t seem to work anyway. So I’ve accepted it’s a gift which isn’t 100% correct and doesn’t look quite like the person it’s supposed to be 🤔

What a great company to work with What a great company to work with. They kept you up on your item every step of the way. The Bobblehead I ordered came great. They did a beautiful job and such great customer service. Very nice to see.

I’m hoping they contact me I’m hoping they contact me, because I paid 21 days ago and had a text the next day asking for extra photos and I’ve heard absolutely nothing since, despite the website saying delivery in 2 weeks and artist keeping in touch. I deleted the text to ensure my partner didn’t discover what I’d bought for him so can’t even text to chase! I’ve no email confirmation either?

Great customer service Great customer service. Proactively reached out to confirm the design and even accommodated a last minute design change. Very pleased with the quality of the product and the attention to the customer experience.