I’m updating my previous review I’m updating my previous review. The item arrived the day after I tried contacting them. I received no updates to check progress and although they had my number they never checked why I wasn’t approving the pictures they say they emailed to me. The item itself is actually lovely and novel, it’s just a shame there’s a couple of errors and there’s improvements to facial features/hair that I would have made given the opportunity. I’ve not tried to resolve any further as I don’t think I’d get anywhere with them and the email to contact them doesn’t seem to work anyway. So I’ve accepted it’s a gift which isn’t 100% correct and doesn’t look quite like the person it’s supposed to be 🤔

Great communication During the creation process they send progress pictures and made sure the product was exactly what I wanted before they continued!

RIP OFF I ordered two children figures from your website. It took 2 months to deliver it. And when I received the items, I was very disappointed. 1. they are not the correct size. 2. the heads barely move and do not bobble 3. the faces do not look like the pictures. 4. the notes are just stickers. not the way they were shown on the picture in your website. This is a very disappointing product. I want my money back!

Great customer service Great customer service. Proactively reached out to confirm the design and even accommodated a last minute design change. Very pleased with the quality of the product and the attention to the customer experience.

Very well done and thoughtful to get the details right. Great for a gift! I assumed these were mass produced, but I received an email with a photo of my son's face/head and asked for feedback on how it looked. Then shortly after I got photos of the body. I had an adjustment to the color of the basketball uniform and they made the change. It really turned out great! And they must make them by hand but you wouldn't know it...it's very well done! Great gift idea!