totally happy & satisfied with their warranty excellent service and most of all warranty. sent photos of my recent purchased 10' x 20' canopy with damaged covers (slight stitches unravelling). within 30 minutes they respond to my email with a positive reply. (quictent are sending a replacement cover 10'x 20') for free. happy & satisfied customer here! I trust and like Quictent!!! thank you Quictent!

Tent eyelets tearing throughout-update Tent eyelets tearing throughout 6 months after buying a 20 by 20 tent the eyelets are tearing throughout. My son and noticed the tent drawn very tight upon installation. I have contacted Quictent but been ignored so far. I am withholding judgement on their customer service given the holiday rush but expect a reply within a reasonable amount of time. It has been over a week... It has now been two months and no reply from customer service Can I give a negative star rating?

Their "heavy duty" carport is cheap aluminum, and their 30 day guarantee is a lie Purchased an "upgraded heavy duty carport" that was supposed to be galvanized steel. It was actually cheap aluminum with shoddy welding of joints. The carport collapsed within 2 weeks during a gentle 5 mph breeze gust. When I contacted the company for their 30 day guarantee, they didn't want to replace the product. They wanted to give me a "special discount" to buy a new one. When I refused, they then offered to send me a new frame if I paid them $80 for shipping. I can build my own frame out of PVC for $80, and it will be much stronger than the junk they are passing off as galvanized steel.

Very poor quality products and instructions. Very poor quality products, made in China. Instructions are no help at all. You must try to figure out what to do with poor drawings. Wrong part included and we still do not have the replacement after a week. The 10x20 greenhouse is just sitting outside partially assembled. Poor customer support. Don’t waste your money. The greenhouse is NOT returnable since you will never be able to repackage it.

Fabulous Tent/Not a Long Term Solution Fabulous Tent/Not a Long Term Solution My husband and I loved this tent, especially the size and the mesh walls for our back porch during summer. We could fit several chairs and a porch swing under it. Unfortunately after having up for just two months a rainstorm caused a pool of water which in turn caused the top rails to buckle and snap. We didn't plan to use it year round but I wish it would've made it more than 2 months. I also purchased two of these for my nonprofit organization for events. They work fabulously for those events.