More than I ever expected! I don't know what I expected, honestly. Up until my son asked to visit Vat19 to celebrate his birthday, I didn't even realize the company operated out of St. Louis. When we visited the website to sign up, the description seems to suggest it's a fairly mundane experience; you're just walking through their warehouse and seeing some of their behind the scenes operations. "Manage expectations accordingly." Well, I was blown away. That description IS technically true, but wow... they really let us see everything and meet practically everybody! As a Mom with four teens, I'd been exposed to enough Vat19 videos to have a passing familiarity with some of the regular players on their videos. I didn't expect to meet them on the tour, much less for them to be so casual and welcoming with us. My son's birthday celebration wound up being one of our most memorable! Thank you so much for offering this!

Useless overpriced junk My 8 year old son (an advertisers dream) watched the video for the tie-not and had to have it. In order to buy the item which was approximately £8 he had to spend £16, he added 2 packs of magic straw type things, extortionately priced at £4 for a 4 pack and then paid more admin fees making his total purchase around £20. We live in the UK so after waiting maybe 3 weeks his items arrived. Imagine his disappointment when we discovered that US hose fittings are different from UK fittings, rendering purchase completely useless. The company should be aware and not supply UK customers with incompatible items.

The tour far exceeded our expectations The tour far exceeded our expectations. Kerry was delightful. We met Ben and Danny and Jon. And we also met Maddie and watched a video that hadn't been launched on youtube yet. The kids loved shopping the warehouse and spinning the prize wheel. You guys really know your audience and deserve every subscriber you get!

Terrible company Terrible company. I have sent numerous emails asking for a refund on dvoom backpack which does not work. They promised 2 months ago they would issue a refund if I closed my dispute with my credit card company which I did. I keep getting apologies with promises that they will issue refund soon as case is closed. This is ridiculous and I would never recommend this company to anyone.

I have ordered your small mystery box… I have ordered your small mystery box last April & it was full of fun, but I was very dissapointed in the mystery box I ordered my nephew this past August & so was he. There was no gummy fun products included, only Dr Pepper twizzlers which I could have bought for him at the dollar store. You say that what you get in the box is cheaper than buying the individual items, but that is only because you inflate the price of the items you sell.