
Bill
GBAbsolutly horrible cust svc for a lousy productThe first couple of time I ordered the… The first couple of time I ordered the Fireplace candles they were fine. Then I had two that left about 20% of the wax. The last has about 60%of the wax and no wicks left. I contacted customer service and they told me I was burning them the wrong way - my problem. The last few were burned the same as the first which had no issue. So I can just toss my last candles in the trash! These people now have a scrappy product and mock you by telling you how to burn they're lousy candel! STAY AWAY!!!

Jamie Vaughan
GBWe had such a blast! We had such a blast on our highly anticipated vat19 tour. The kids have been fans of the youtube videos, and had been begging to go buy some curiously awesome items that they had been wanting for a while. They really enjoyed meeting the cast members, and everyone couldn't have been any nicer.

Jennifer Hartley
GBMore than I ever expected! I don't know what I expected, honestly. Up until my son asked to visit Vat19 to celebrate his birthday, I didn't even realize the company operated out of St. Louis. When we visited the website to sign up, the description seems to suggest it's a fairly mundane experience; you're just walking through their warehouse and seeing some of their behind the scenes operations. "Manage expectations accordingly." Well, I was blown away. That description IS technically true, but wow... they really let us see everything and meet practically everybody! As a Mom with four teens, I'd been exposed to enough Vat19 videos to have a passing familiarity with some of the regular players on their videos. I didn't expect to meet them on the tour, much less for them to be so casual and welcoming with us. My son's birthday celebration wound up being one of our most memorable! Thank you so much for offering this!

Cara
AUMystery Box Disappointment We purchased 2 mystery boxes for our kids for Christmas this year. We are located in Australia so the shipping was a killer but the kids really really wanted them. I'm disappointed in the products provided. It feels like you've just put the stuff in the boxes that don't sell well, mostly consumable food items. You have some really fun stuff on your website but I feel you've really missed the mark on these boxes. Even the packaging was a let down, just a plain brown box without a Vat19 in sight which for a young kid is half of the excitement, knowing that they've received a VAT19 Mystery Box.

Mary Bringoli
GBIt is only fair that I do a revised… It is only fair that I do a revised review on my prior review. I got a immediate response from vat19 and my problem was solved. I only wish that customer service would of been available when called , it would of made this process so much easier. Sometimes it's nice to speak to someone when you need assistance, instead of waiting for a email response. This was a gift card purchase that I wanted immediately for a gift.