Zero stars- item not delivered Zero stars! Waiting 6 weeks for my delivery now told its in its way back to us. No one knows why but it was undeliverable. Then was told I’d get a refund minus postage costs! Unbelievable! I would avoid as the customer service advisors don’t care.

Our experience was great Our experience was great! Our 4 kiddos had a blast and they loved seeing all the sets they see on the videos and the especially loved that they were able to purchase some of their favorite merchandise that they have seen on YouTube. It was amazing meeting Jaime but he was so busy (which is totally understandable) that we didn't get a chance to pose for pics with him. Other than that it was a great experience!

More than I ever expected! I don't know what I expected, honestly. Up until my son asked to visit Vat19 to celebrate his birthday, I didn't even realize the company operated out of St. Louis. When we visited the website to sign up, the description seems to suggest it's a fairly mundane experience; you're just walking through their warehouse and seeing some of their behind the scenes operations. "Manage expectations accordingly." Well, I was blown away. That description IS technically true, but wow... they really let us see everything and meet practically everybody! As a Mom with four teens, I'd been exposed to enough Vat19 videos to have a passing familiarity with some of the regular players on their videos. I didn't expect to meet them on the tour, much less for them to be so casual and welcoming with us. My son's birthday celebration wound up being one of our most memorable! Thank you so much for offering this!

It was a surprise trip for our… It was a surprise trip for our grandsons, who quote Vat19 videos on YouTube all the time. They were very happy and said it was a great way to end summer vacation before going back to school. Needless to say, we became cool grandparents that day! Everyone was extremely nice and accommodating with all the children. Great job!

Great Customer Service I ordered almost a hundred bucks worth of Christmas gifts, and it was stolen off our porch almost immediately after delivery. We contacted them, and Richard offered a refund or replacement without any questions, something they didn't have to do. It wasn't their fault, but they quickly fixed the issue. I would definitely buy from them again.