It was a surprise trip for our… It was a surprise trip for our grandsons, who quote Vat19 videos on YouTube all the time. They were very happy and said it was a great way to end summer vacation before going back to school. Needless to say, we became cool grandparents that day! Everyone was extremely nice and accommodating with all the children. Great job!

Terrible company Terrible company. I have sent numerous emails asking for a refund on dvoom backpack which does not work. They promised 2 months ago they would issue a refund if I closed my dispute with my credit card company which I did. I keep getting apologies with promises that they will issue refund soon as case is closed. This is ridiculous and I would never recommend this company to anyone.

Loved it Loved it, we got to see the behind some scenes stuff, on the tour, that we'll definitely notice in the videos we watch from now on. It won't take away from the experience of watching them either, it will absolutely make them more fun to watch no matter which ones they are. You even get the opportunity to shop the warehouse, we stuck to Vat19 label stuff to remember the day, but if you want what you see in videos they'll be more likely to have it than not. It was a great day with my Son.

Useless overpriced junk My 8 year old son (an advertisers dream) watched the video for the tie-not and had to have it. In order to buy the item which was approximately £8 he had to spend £16, he added 2 packs of magic straw type things, extortionately priced at £4 for a 4 pack and then paid more admin fees making his total purchase around £20. We live in the UK so after waiting maybe 3 weeks his items arrived. Imagine his disappointment when we discovered that US hose fittings are different from UK fittings, rendering purchase completely useless. The company should be aware and not supply UK customers with incompatible items.

Our experience was great Our experience was great! Our 4 kiddos had a blast and they loved seeing all the sets they see on the videos and the especially loved that they were able to purchase some of their favorite merchandise that they have seen on YouTube. It was amazing meeting Jaime but he was so busy (which is totally understandable) that we didn't get a chance to pose for pics with him. Other than that it was a great experience!