Poor customer support I visited the site about two weeks ago. Spun the prize wheel, qualified for free shipping. Filled up my cart with $40-50. Checked for a code? Nope. No code the next day. Or the next. Had an advertisement online telling me to check out. Creepy, but ok. Spun the wheel again and used a different email; maybe it was lost? Nope. 6 emails from them in just 4 days, and no code. Finally, I emailed the company. It’s been a week with no reply. They can spam me, but they can’t reply. I’m buying from Candlestomydoor instead, and Lampstand lost a customer with poor customer service.

The Lamp Stand and CandlesTo my Door… The Lamp Stand and CandlesTo my Door are the same company...

One of the worst customer experiences I've had in a while One of the worst customer experiences I have had, but not because people weren't nice, but because every single person I spoke to, and their systems, are incompetent. First, I placed an order that was out of stock but no indication on line when I placed the order and no email indicating that the order would not be shipped in a reasonable time frame. Second, when two weeks passed, I contacted the company and was told that the item was not in stock and would not be shipped out for approximately one month. I explicitly said that was not acceptable and said that I wanted the order cancelled and requested email confirmation to cancel the order. I never received the requested email and apparently, the customer service person I spoke to never cancelled the order nor did they document the conversation. Third, after receiving the item I no longer wanted (I purchased it thru another reseller), I contacted the company and apparently spoke to the manager of customer service. I explained what had transpired and the gentleman was clueless about how to manage an upset customer. I explained that I did not want the item and he just told me to put the item out of my porch and Fedex would come and pick it up. I knew that is not how it worked and asked him if they were going to send me a call tag to print - he assured me that wasn't necessary and Fedex would come that afternoon and that he would refund my money as soon as Fedex picked up the item. Again, I asked for email confirmation, which never arrived. An hour later, I contacted Fedex and asked them if they had been instructed to pick up a package at my house and they of course told me "NO" which is what I expected, so I called the company again and again asked for Fedex to pick up the package - she reiterated everything the previous individual did and again, I asked for email confirmation. However, this time, she did send me a link to print a Fedex return label. But, she assured me that once Fedex picked up the package, they would refund my money. However, she never informed Fedex to pick up the package - so I again needed to contact Fedex to pick up the package and they never initiated the refund. I needed to call the company again. So...I needed to contact the company 4 times and Fedex twice to send back a package that I would never have ordered if their inventory system was accurate. What a total waste of time. Why couldn't a single person have done their job correctly?

Great products! I’m not sure why there are so many negative reviews because I’ve ordered from the lamp stand for two years now and have never had a bad experience! I received all products, packaged exceptionally well, on time and never broken. In fact, I exclusively order candles through their online store and usually about 4-6 at a time. Never once has anything been broken or missing (and I live a state away from their main location). They put Bath and Body Works to shame in my opinion. Their pricing is reasonable and they have periodic sales that also help bring down the cost. They also have an awesome variety of brands to select from - my favorite are WoodWick, Volcano, and Milkhouse. I would highly recommend the lamp stand for a variety of candles! They have other items as well but I do not have experience with them but I’m sure their service is just as great.

Very poor customer service Very poor customer service. Spent $491.00. lost order don't know when it will arrive or if it shipped. After all this no discount for future purchase. Will not use again.