Poor customer support I visited the site about two weeks ago. Spun the prize wheel, qualified for free shipping. Filled up my cart with $40-50. Checked for a code? Nope. No code the next day. Or the next. Had an advertisement online telling me to check out. Creepy, but ok. Spun the wheel again and used a different email; maybe it was lost? Nope. 6 emails from them in just 4 days, and no code. Finally, I emailed the company. It’s been a week with no reply. They can spam me, but they can’t reply. I’m buying from Candlestomydoor instead, and Lampstand lost a customer with poor customer service.

Great products that aren't in stock This company has great products and great pricing so it would be great if they didn't constantly cancel orders. I purchased one Santa figurine on sale only to have the order canceled because it was out of stock...I still loved the products so I went and purchased a second Santa figurine that was larger and much more expensive only to have my order canceled a second time!

Deceitful uncaring company Even though I took a screen shot on this company’s website indicating free 2 day expedited delivery as long as the customer spent $75 (my purchase was well over this amount); the company wasn’t going to honor their offer and in fact, denied that there was such an offer. I called 2 more times asking to speak to a supervisor and none ever called me back. I also Followed up with an email and again no response.

Never received product, yet I was charged at time of order! I ordered two figurines earlier this year. I understood they were pre-orders. However, the ship date was delayed again and again and again. I was being told these items weren't in stock yet and that I couldn't cancel because I pre-ordered. Ridiculous. By the time months went by, the items we were "waiting" for were on multiple other websites, so I ordered from elsewhere and received the products right away. I had to dispute the case with my credit card due to the fact that I was charged but never received the product. Would never order from Lamp Stand again.

Sub-standard product & Zero Customer Service 9 days for product to arrive - I paid for shipping. Lampe oil would not light candle/wick. Tried 3 new wicks and still no flame. Oil is sub-standard...not enough isopropyl alcohol in it. Sent 2 emails to company....no response. Called 25+ times, left messages, still no call back. Horrible customer service.