Absolutely appalling Absolutely appalling! The wand didn't work, arrived on 7th December, was a gift so wasn't used and on Christmas day it didn't work. I did a charge back through the bank because incendio refused to refund me, and the bank can't either because their website says 10 days! I am now pursuing through international trading standards.

SCAM COMPANY! SCAM COMPANY!! AVOID!! Paid for 2 wands +Extras, Tracking says delivered but didn't come and the Company refuse to help at all.. You would at least think they would help try and get the items to me but refusing any help, Just check previous reviews,, nearly 50% are 1 star!!!

Unfortunately can't give 0 stars Unfortunately can give 0 stars. My sister in law ordered the wand for my daughters birthday. It stopped working on day 2 of use having been fired less than 10 times. Emailed customer support to be told the warranty the wand for 15 days only, from date of arrival of order. It sat for nearly 2 weeks unopened before her birthday. Shocking product and worse customer service! AVOID!!!

SCAM! AVOID AT ALL COSTS!! DO NOT BUY. THEY WILL TAKE YOUR MONEY AND RUN. This company is a scam. They sent an un-addressed package (confirmed to me by my postal service) which was immediately returned to them. They refuse to re-send or refund my purchase which was over $100. The "customer service" is useless, slow to reply and incredibly rude. They are downright mean and seem to enjoy the fact they've cheated you out of your money.

This wand isn’t just a prop This wand isn’t just a prop; it’s a party starter! Used it during our family game night, and what fun we had. It’s very well made and looks just like it’s supposed to. 🌟