Wand never worked Wand never worked. They said that because I didn't contact them within 10days there was nothing they could do. I had emailed them only 20days after I received the product. I pointed out Trading Standards says you should have 30days to return a faulty product and they stopped replying. Scam

The magic wand Wow, just wow! 😍 The magic wand I got from incendiomagicwand.com feels like it’s straight from a fairy tale. Super sturdy and so pretty!

SCAM! AVOID AT ALL COSTS!! DO NOT BUY. THEY WILL TAKE YOUR MONEY AND RUN. This company is a scam. They sent an un-addressed package (confirmed to me by my postal service) which was immediately returned to them. They refuse to re-send or refund my purchase which was over $100. The "customer service" is useless, slow to reply and incredibly rude. They are downright mean and seem to enjoy the fact they've cheated you out of your money.

Trash product with worse customer service The Snape wand sat unused in the original packaging because I was going to use it for Halloween last year. I used it 3 times and it burnt out. Literally smoking as the plastic inside melted. I contacted the company about trying to repair it and their only response was "Hi John, We are sorry to hear this. Our return policy is available in the footer of our website, and by placing an order in our store, you automatically agree to these terms. This implies that you have a period of 10 days after receiving your item to initiate a return or exchange. But you can try to fix it or find any place where the professional can do it. If you have any further questions or require any assistance, please feel free to reach out. Best regards" Didn't bother even reading my email. Just a blanket get lost response.

The magic wand I ordered was everything… The magic wand I ordered was everything I hoped for and more. It’s beautifully balanced, making it easy to handle, and the effects are simply magical. I've used it at several parties now, and it never fails to impress. A must-have for any true magic fan.