Avoid this company at all costs… I ordered £29.99 worth of Christmas ornaments from this company. They were delivered by every courier company and left on the doorstep subsequently stolen. As you can probably guess sorting this out has been impossible. The company will not send replacement goods or offer a refund. The system to claim back through the courier company simply does not exist for me the customer! I have requested their UK contact address to file a small claim against them… And they won’t give me that UK contact address! If anybody knows it reading this review please could you send it to me? Thanks for your help! PS do not order anything from this company they are shockingly bad

Very poor products and customer service I ordered two items one disc and one lantern The lantern does not work and I sent video proof of this to Grace Chen They asked for proof it was from them which I found very insulting but sent proof of delivery I asked for full refund but now being ignored I do not understand how they can operate in this way and as per other reviews this is common practice They must be held to account with trading standards and other consumer champions in UK Do not use this company

Still awaiting refund since end of… Still awaiting refund since the end of November despite numerous emails that I've sent to them!!.Please do the decent thing or I will report your company to Trading Standards Avoid buying from this company.

Absolutely dreadful Absolutely dreadful. I got a Christmas personalised lantern. The item arrived with the switch broken only for them to send me a video showing me how to fix it myself. I do not expect to receive something and then be told and I quote “in fact you are wrong it isn’t broken”. A switch should be securely fixed and not fall off. The personalised picture is so small that you can’t even read the names. I am now getting no reply from the company due to them obviously realising they are wrong but not wanting to refund. I also waiting a month for it! DO NOT BUY FROM THIE COMPANY! Absolutely dreadful

Very happy with my purchase of a… Very happy with my purchase of a Christmas sack for my Grandaughter! Perfectly made and lovely material. Good communication with the company too! Would recommend 👌