Ordered a knife mid Sept UPDATE** I spoke with the owners and they were in the midst of moving warehouses. She apologized profusely and I understood. I will give them another opportunity in the future. I apologized for my terrible review and nasty things I said about them...over a knife order.

Customer Service I was looking for a Cold Steel knife, I wanted it at at good price and free shipping but I had several questions before my purchase. I sent them so many emails with my inquiries and so patiently they answer each and every single of them with courtesy and with knowledge. They sent me a tracking number the same day of my purchase and I got my order rapidly. They have a lot of variety of knives at a good price. I was satisfied with the price, process and their customer service.

Scam artist. Ordered a knife in July. They listed they were moving for several months apologizing for shipment delays...ok it is corona season-maybe I’ll wait it out. Never once responded to emails and they never answer the phone-it goes immediately to voicemail stating it’s outside business hours no matter when you call. Do not buy from them-I am contacting BBB. Positive reviews are to bait you in.

From my experience with Oso Grande… From my experience with Oso Grande Knives, it’s not possible to judge whether they are a real business. After I placed an order for three items, I received a confirmatory email. But after a week, when I still had not received an email confirming shipping, I sent my first email to them inquiring as to the status of the order. I sent 3 more emails up until 18 days after placing the order. They never bothered to respond to a single one of my 4 emails. I was finally forced to cancel the order 19 days after I placed it. But they didn’t even reply when I cancelled the order!

received exactly what i wanted received exactly what i wanted i was pretty skeptical at first when coming across the website considering the knife i wanted was sold out in most places (pink stiletto) i bought it impulsively without doing further research on them and waited about 10 minutes until googling osogrande knives to see the reviews and well.. lets just say i began to overthink and worry if i’d actually receive it after some negative reviews lol, fortunately i did and it was very quick (about a week i’d say, it shipped out a day or two after i ordered)