Terrible customer service Terrible customer service. Ordered a Naval Officer sword upon completion of a school due to great price. A month later I had to call to ask the status to which I am told that the company never charged my card since the saber was discontinued. No notification from them via email, no explanation whatsoever. Garbage company.

Customer Service I was looking for a Cold Steel knife, I wanted it at at good price and free shipping but I had several questions before my purchase. I sent them so many emails with my inquiries and so patiently they answer each and every single of them with courtesy and with knowledge. They sent me a tracking number the same day of my purchase and I got my order rapidly. They have a lot of variety of knives at a good price. I was satisfied with the price, process and their customer service.

Got ripped off so i decided to back… Got ripped off so i decided to back trace the company. They are not in cali,nor indianna nor idaho they are in fact tactical traps , oso knives, the coble company of ca,bear claw trading post, the guy who is ripping you off is a bill c munson has over 30 corporations filed all are shell businesses. They dont do anything but take your money. Current address is in elk city idaho . He is a 68 year old con man.

Ordered a knife mid Sept UPDATE** I spoke with the owners and they were in the midst of moving warehouses. She apologized profusely and I understood. I will give them another opportunity in the future. I apologized for my terrible review and nasty things I said about them...over a knife order.

OsoGrandeKnives didn't make the cut. I ordered a knife as a present for someone and paid extra for expedited shipping. I never got an email that it was shipped. I called the company EVERY DAY for 4 consecutive days, left a voicemail message, and sent a message through their website. I never talked to a human being and my messages were never answered. Now, almost an entire month later, I got an email that the knife has been shipped and my card was charged. Expedited shipping does not mean 27 DAYS LATER. I DO NOT HAVE ANY USE FOR THIS KNIFE NOW. I would like to return it but am not paying minimum 20% restocking fees and return shipping for their horrific negligence. That's assuming I even end up receiving it.