Customer Service I was looking for a Cold Steel knife, I wanted it at at good price and free shipping but I had several questions before my purchase. I sent them so many emails with my inquiries and so patiently they answer each and every single of them with courtesy and with knowledge. They sent me a tracking number the same day of my purchase and I got my order rapidly. They have a lot of variety of knives at a good price. I was satisfied with the price, process and their customer service.

Horrible Horrible! My son asked for a felling axe for Christmas so he could chop wood. I found the one I wanted on Osogrande and ordered it early December. Since then I have called and left messages more than once with customer service and have gotten nothing back. They are a horrible company who clearly scams their “customers”.

received exactly what i wanted received exactly what i wanted i was pretty skeptical at first when coming across the website considering the knife i wanted was sold out in most places (pink stiletto) i bought it impulsively without doing further research on them and waited about 10 minutes until googling osogrande knives to see the reviews and well.. lets just say i began to overthink and worry if i’d actually receive it after some negative reviews lol, fortunately i did and it was very quick (about a week i’d say, it shipped out a day or two after i ordered)

Terrible Company Give them a 0 I wanted to cancel an order from this company. I placed over 50 phone calls, I emailed them, I even used their Web form contact sheet. To this day, not a single Osogrande customer service person has contacted me. They are like ghosts. This is by far the worst company that I have ever dealt with online. Even after sending a cancellation of my order prior to them taking money from my account and shipping the order, they still shipped the knife and charged me. I CAN NOT contact them. Take your risk with this company. I would never ever suggest that anybody should ever buy anything from them.

Company lets consumer eat costs of lost merchandise Order two Buck knives that were sent USPS. My order was tracked and shown delivered by USPS, but no package was ever received. Company says since packaged is shown delivered by USPS, there is nothing they will do. Decent companies would resend product. This company will take the money and leave you with nothing.