Terrible customer service Terrible customer service. Ordered a Naval Officer sword upon completion of a school due to great price. A month later I had to call to ask the status to which I am told that the company never charged my card since the saber was discontinued. No notification from them via email, no explanation whatsoever. Garbage company.

Terrible Company Give them a 0 I wanted to cancel an order from this company. I placed over 50 phone calls, I emailed them, I even used their Web form contact sheet. To this day, not a single Osogrande customer service person has contacted me. They are like ghosts. This is by far the worst company that I have ever dealt with online. Even after sending a cancellation of my order prior to them taking money from my account and shipping the order, they still shipped the knife and charged me. I CAN NOT contact them. Take your risk with this company. I would never ever suggest that anybody should ever buy anything from them.

This is a terrible company as with the… This is a terrible company as with the previous review I placed an order on June 17th and have not received the knife. I’ve called an sent messages with no response whatsoever! What terrible customer service I will never do business with this company again so buyer beware is I all I can say.

OSO GRANDE IS A SCAM ARTIST*THEY PAID UP!* OSO GRANDE IS A SCAM ARTIST, THEY LIED ABOUT DISCOUNTING AND CREDITING MY ACCOUNT FOR A SHIPMENT THAT WAS LATE. Oso Grande From:osograndeknives@ To:Jeff Fri, Jan 26 at 5:25 PM Jeffrey, We will be happy to offer you a credit for 9.99 for the shipping if USPS reroutes it back to you but it seems that they are sending it to us, we will need to see. If it gets lost we will file a claim in 15 days, which we will email you for you to fill it up the information to help us, that is if it is lost, which we are hoping that you receive it or we receive it. Blessings, Oso Grande OsoGrandeKnives.com ***CHINA WOULD BE FASTER*** AFTER POSTING THIS REVIEW OSO GRANDE PAID ME THE $9.99 DISCOUNT BUT IT TOOK THIS TRUST PILOT TO GET IT DONE.

Ordered a knife early July and they… Ordered a knife early July and they still haven't processed the order and now their web site says they are relocating and will not answer emails or ship anything until 07 SEPT. Do not order from these folks! I ordered the same knife from Amazon and it showed up two days later for a cheaper price and free shipping.