I have ordered from Osogrande Knives… I have ordered from Osogrande Knives many times and their customer service is sterling. They are one of the last shops out there that actually carry an inventory instead of just drop shipping it directly from the company. And because of this they often times have products that are discontinued but you can still get it from them because they are an actual store with product. My only hope is that they continue to be in business as it is hard to find anyone who actually has the products in stock and can guarantee shipping as they don't have to rely on a third party to ship it. I would give them more than 5 stars if I could.

From my experience with Oso Grande… From my experience with Oso Grande Knives, it’s not possible to judge whether they are a real business. After I placed an order for three items, I received a confirmatory email. But after a week, when I still had not received an email confirming shipping, I sent my first email to them inquiring as to the status of the order. I sent 3 more emails up until 18 days after placing the order. They never bothered to respond to a single one of my 4 emails. I was finally forced to cancel the order 19 days after I placed it. But they didn’t even reply when I cancelled the order!

Company lets consumer eat costs of lost merchandise Order two Buck knives that were sent USPS. My order was tracked and shown delivered by USPS, but no package was ever received. Company says since packaged is shown delivered by USPS, there is nothing they will do. Decent companies would resend product. This company will take the money and leave you with nothing.

Bad customer relations My Bank made a mistake and cancelled a purchase due to our card being hacked. The initial contact from Oso Grande stated that my wife and I stole from them and they couldn't understand why we would steal a knife from hard working people like themselves . I called them and paid for the knife. The sales manager stated they they were frustrated because criminals steal from them all the time and was not even remotely interested in hearing my complaint on the content of the email written by his employee. Would recommend never doing business with them. They do not know how to build good customer relations and care not to learn.

Do not order from them Do not order from them, they are a rip off. I order from them in July as a gift for my husband and myself. I never received the products, an email, call, or text explaining what was going on with the order. I've called and sent emails with no response, but they didn't hesitate to debit my account. BE WARE OF THIS COMPANY AND OTHERS SIMILAR