Horrible experience, for what should be best time of life Initially when purchasing ring I was promised a certain promotion and didn’t get it. Upon paying my final bill they sent me a late fee bill the following month that they wouldn’t cancel.

PLEASE GO TO A GOOD JEWELER I DO NOT recommend ordering from them! My entire purchasing process was an absolute nightmare!! Their website was “messed up” and kept showing FREE shipping all the way up until it actually charged my card! Like on the order page it still displayed FREE SHIPPING and had 0.00 as shipping total. I contacted CS who informed me that that was incorrect and basically too bad so sad. They charge your card but don’t place a hold on the amount until the item ships which again THEY DO NOT TELL YOU causing the money to go back into my account but also causing my checkings and savings accounts to get messed up! I have a very strict savings schedule and account for every dollar. I will NEVER EVER ORDER FROM THEM AGAIN!

We ordered a wedding band in December… We ordered a wedding band in December for my fiance. The first ring came in the wrong size, the second came in the wrong color, the third came in two days before our wedding after literally receiving every excuse about why it had not been ordered in a timely manner and why it could not get here on time, with no apology ever offered. Zales did not offer reasonable compensation, so we found a much better quality ring in a very short period of time and returned the one to Zales. Will not buy anything from them again.

Double Charged I am writing this review based on the transaction so far. I have not received the product as of yet, i will give another review when it comes in. They Double charged me to make sure the funds were available. Being on a paycheck to paycheck basis, its a little inconvenient. So instead of having money for groceries i have to wait a couple of days to get $400 put back on my card. More than likely will not buy from here again.

They change delivery date 24 hours… They change delivery date 24 hours after purchase. Then they will not accept cancellation even though item is on a 3 week back order They claim 60 minutes after purchase. So, they don't care if you get the engagement ring or not. Terrible, terrible customer service!