Dont ever order anything online They… Dont ever order anything online They will print a label for ups and never set up for delivery. I Placed a order for a necklace dec 18 2020 got a tracking number that stated that it was to be delivered 12/31/2020 but in fact it was never packaged at zales nor sent to ups. I was told I have to wait until 1/28/2021 for investigation. Why if you never gave it to ups to begin with? Not professional at all

Zales customer dissatisfaction review I received a ring from Zales as a gift. After less than 18 months, the setting fell out. Zales will not repair my ring unless I pay for the labor and the replacement stone. I checked their extended warranties and lifetime protection plans. None of them cover the cost of replacement stones and only the lifetime protection plan will cover the replacement cost of diamonds. So now I have an ugly frame for a ring and I will have to fork over even more money, on top of my giftor's purchase price, to have something that I would wear. Make no mistake, Zales---and Kay's by extension as a sister company---*will* not stand behind the products they sell, unless you are willing to fork over even more money for an extended warrantee that covers nothing more than the bench fee of their repair service. And don't forget, any piece of jewelry that you might wish to sell, will bring only a fraction of the original purchase price... maybe 25% at best.

Zales in Central Mall in Lawton Zales in Central Mall in Lawton, OK was amazing when Anna was the manager. Since she left, most experiences in the store were below average. I only went to get jewelry checked or repaired. Today was my 2nd experience with the new manager, Victoria, and it was simply wonderful. I went back to let her know what a huge difference she made just by talking to her during the brief encounters we had. She was professional, kind, caring, knowledgeable and simply a delight. I will take my business back to this store instead of going elsewhere. I hope you appreciate this great employee and woman. Thank you.

We ordered a wedding band in December… We ordered a wedding band in December for my fiance. The first ring came in the wrong size, the second came in the wrong color, the third came in two days before our wedding after literally receiving every excuse about why it had not been ordered in a timely manner and why it could not get here on time, with no apology ever offered. Zales did not offer reasonable compensation, so we found a much better quality ring in a very short period of time and returned the one to Zales. Will not buy anything from them again.

Buyer beware We bought a necklace and earrings set over a year ago. The necklace continued to break and we brought the whole set into repairs 3 times. The third time they deemed it unrepairable. Since then they have lost the whole set. It's been 9 months of back and forth. They finally agreed to replace it but we need to now pay more for it. THEY LOST IT AND ARE EXPECTING US TO PAY MORE MONEY FOR REPLACEMENT. The earrings were fine and we could just replace the chain the pendant was on. But again, they cannot return it because THEY lost it. And it will take months before they can get another set sent to a store. This is a bad company to buy anything from. Their parent company, Signet Jewlery is who we are dealing with.Their brands are also Kay Jewelers, Zales, Jared, Banter by Piercing Pagoda, Diamonds Direct, Blue Nile, JamesAllen.com, Rocksbox, Peoples Jewellers, H.Samuel and Ernest Jones. Buyer beware