Buyer beware We bought a necklace and earrings set over a year ago. The necklace continued to break and we brought the whole set into repairs 3 times. The third time they deemed it unrepairable. Since then they have lost the whole set. It's been 9 months of back and forth. They finally agreed to replace it but we need to now pay more for it. THEY LOST IT AND ARE EXPECTING US TO PAY MORE MONEY FOR REPLACEMENT. The earrings were fine and we could just replace the chain the pendant was on. But again, they cannot return it because THEY lost it. And it will take months before they can get another set sent to a store. This is a bad company to buy anything from. Their parent company, Signet Jewlery is who we are dealing with.Their brands are also Kay Jewelers, Zales, Jared, Banter by Piercing Pagoda, Diamonds Direct, Blue Nile, JamesAllen.com, Rocksbox, Peoples Jewellers, H.Samuel and Ernest Jones. Buyer beware

Pretty terrible customer service Pretty terrible customer service, only giving 1 star because I can't do zero. Ordered a bracelet online for Xmas. Received the item two days ago and it was not my item. Package was addressed to me but item and packing slip were for a different person in a different state. Called Zales and they told me that their ecommerce team has to handle it and it can take 10-14 days to get a response, they only respond via email. Tried to request cancellation/refund and told nothing they can do until ecommerce looks at it and responds. Left me hanging with no out for possibly 10+ days. Really terrible support, most companies would have apologized and sent a replacement, it wasn't a terribly expensive item but now 2 people got the wrong item and are stuck.

PLEASE GO TO A GOOD JEWELER I DO NOT recommend ordering from them! My entire purchasing process was an absolute nightmare!! Their website was “messed up” and kept showing FREE shipping all the way up until it actually charged my card! Like on the order page it still displayed FREE SHIPPING and had 0.00 as shipping total. I contacted CS who informed me that that was incorrect and basically too bad so sad. They charge your card but don’t place a hold on the amount until the item ships which again THEY DO NOT TELL YOU causing the money to go back into my account but also causing my checkings and savings accounts to get messed up! I have a very strict savings schedule and account for every dollar. I will NEVER EVER ORDER FROM THEM AGAIN!

Customer Service. (Rosie.) I, Hade A Exceptional Retail Experience At Zales Jewelry Located In Santa Rosa, California. I, Was Returning A Item Previously Bought Earlier, And Rosie Greeted Me, And Provided Me Expertise In Resolving My Return And Refund Quite Simple. Rosie Also Showed Me My Birthstone Rings I, Mentioned To Her About Earlier, I'm Thrilled To Say, I, Purchased The Ring, With Rosie And Staff . My Experience At Zales Was A Very Easy Going Memorable Shopping Experience. Good Customer Service At Zales Jeweler's In Santa Rosa Store. Five Stars To Rosie And Staff. From; Carolyne C. Rohnert Park. California.

False Advertising Purchased an item from the Marilyn Monroe collection. The item page shows the piece of jewelry in a special Marilyn Monroe collection box with a certificate of authenticity. Well, item was delivered today, but did not come in the special collection box nor did it have the certificate of authenticity. I reached out to customer service and kept getting told the same thing, “the bracelet doesn’t come with that box or the certificate and we don’t supply those items”. And even when I called them out by letting them know the same item is being sold used by someone on Poshmark and they have both the box and the certificate, and even sent a screenshot of that listing showing that those items were present, I was still told the same thing, “the item doesn’t come with the box or the certificate”. When a company charges a premium for exclusive items and pictures these items in the product listing page with a special collection box and a certificate of authenticity, and then lies about them not being included, it sours customers from wanting to shop with them anymore. This world is getting more and more expensive and when someone can finally afford something like this, they expect to get what they paid for. I will be taking my business elsewhere moving forward.