Zales customer dissatisfaction review I received a ring from Zales as a gift. After less than 18 months, the setting fell out. Zales will not repair my ring unless I pay for the labor and the replacement stone. I checked their extended warranties and lifetime protection plans. None of them cover the cost of replacement stones and only the lifetime protection plan will cover the replacement cost of diamonds. So now I have an ugly frame for a ring and I will have to fork over even more money, on top of my giftor's purchase price, to have something that I would wear. Make no mistake, Zales---and Kay's by extension as a sister company---*will* not stand behind the products they sell, unless you are willing to fork over even more money for an extended warrantee that covers nothing more than the bench fee of their repair service. And don't forget, any piece of jewelry that you might wish to sell, will bring only a fraction of the original purchase price... maybe 25% at best.

Customer Service. (Rosie.) I, Hade A Exceptional Retail Experience At Zales Jewelry Located In Santa Rosa, California. I, Was Returning A Item Previously Bought Earlier, And Rosie Greeted Me, And Provided Me Expertise In Resolving My Return And Refund Quite Simple. Rosie Also Showed Me My Birthstone Rings I, Mentioned To Her About Earlier, I'm Thrilled To Say, I, Purchased The Ring, With Rosie And Staff . My Experience At Zales Was A Very Easy Going Memorable Shopping Experience. Good Customer Service At Zales Jeweler's In Santa Rosa Store. Five Stars To Rosie And Staff. From; Carolyne C. Rohnert Park. California.

While I always thought Zales was a… While I always thought Zales was a reputable jewelry store, my kids got me a mother's ring from there, and within a few times wearing it, a stone fell out! Then, while there to get this fixed, I found a really pretty diamond ring that wasn't too expensive, and bought it. SAME THING happened! Luckily they had another one to replace it, but I'm afraid to wear either one now for fear another stone will fall out!!

False Advertising Purchased an item from the Marilyn Monroe collection. The item page shows the piece of jewelry in a special Marilyn Monroe collection box with a certificate of authenticity. Well, item was delivered today, but did not come in the special collection box nor did it have the certificate of authenticity. I reached out to customer service and kept getting told the same thing, “the bracelet doesn’t come with that box or the certificate and we don’t supply those items”. And even when I called them out by letting them know the same item is being sold used by someone on Poshmark and they have both the box and the certificate, and even sent a screenshot of that listing showing that those items were present, I was still told the same thing, “the item doesn’t come with the box or the certificate”. When a company charges a premium for exclusive items and pictures these items in the product listing page with a special collection box and a certificate of authenticity, and then lies about them not being included, it sours customers from wanting to shop with them anymore. This world is getting more and more expensive and when someone can finally afford something like this, they expect to get what they paid for. I will be taking my business elsewhere moving forward.

While visiting Zales in Oak Court Mall… While visiting Zales in Oak Court Mall Ms.Joyce was very knowledgeable about the jewelry I was interested in. although I couldn't make up my mind as to which ring I wanted she was very patient and professional I would recommend shopping with her when visiting Zales Oak court