Total failure to appreciate customers … I ordered a pendant for my daughter engraved with the names of her three children. Upon inspecting the item, I realize the engraved names were not visible without a magnifying glass. I will never spend another dime on this company unless they reach out to correct this deceptive practice!

They change delivery date 24 hours… They change delivery date 24 hours after purchase. Then they will not accept cancellation even though item is on a 3 week back order They claim 60 minutes after purchase. So, they don't care if you get the engagement ring or not. Terrible, terrible customer service!

Zale's makes claims with promotions… Zale's makes claims with promotions online and via email. However the "coupons" and "special discount offers" do not transfer or make connection with purchasing sites. When one tries to communicate with the company about the problem, one's messages go into a black hole -- no response, no action. Evidently nobody at Zale's cares at all (about anything related to their business conduct). Let's go find a jeweler that gives true, personal service.

We ordered a wedding band in December… We ordered a wedding band in December for my fiance. The first ring came in the wrong size, the second came in the wrong color, the third came in two days before our wedding after literally receiving every excuse about why it had not been ordered in a timely manner and why it could not get here on time, with no apology ever offered. Zales did not offer reasonable compensation, so we found a much better quality ring in a very short period of time and returned the one to Zales. Will not buy anything from them again.

Worst shipping and customer service!!! Worst shipping and customer service!!!! It's been two weeks and the order has not even been processed/prepared yet!!!! I chose expedited shipping and hope to receive it earlier, but the order has been late for a whole month!!!! I called the customer service five times but got different information from different people, and they even asked me to "patiently" wait for another month to contact them again. I'm still waiting for my order. Terrible terrible. Very rude customer representatives too.