Destify ripped us off Destify ripped us off. Don’t purchase the shuttle services. We arrived at the airport and no one had our reservation so we took a taxi to the resort. We checked with the resort and they had no record of our shuttle service either. I contacted Destify and they blamed it on us and refused to refund our money. We had to pay for taxi services to and from the airport and resort.

Unwilling to refund my trip although… Unwilling to refund my trip although they stated I would be refunded within 7-10 business days. Apparently I missed the “refund window” 65 days prior to trip, however this was never mentioned prior to my authorization of cancellation. To the contrary I was told I can expect the refund! And now they’re refusing. They are also unwilling to change the date instead of cancel. I’m supposed to be out of $1800.00 and accept it. I will continue to fight and am also going to seek legal counsel. Though the contract does state the refund requirement, the fact that I was told I would be refunded should over ride!

AVOID, find any excuse to keep your deposit! Resort decided to close on the day we book our wedding and room, and yet Destify refuse to refund our deposit, finding excuse to keep our deposit. Stay way from their deceptive shady business practice

Buyer beware Buyer beware. They will lock you in with a non refundable deposit and change the pricing for the packages. There should be a set price for everyone and it should stay the same. If the event is cancelled within a reasonable time frame, you should receive at the least a full or part refund. Not a great costumer experience.

If I could give ZERO stars I would If I could give ZERO stars I would. Customer service was horribly insensitive. They don’t help you and making modifications is a horror. I will advise all of my friends & family to avoid this company for their wedding planning at all costs.