I ordered a gift basket for a patient I ordered a gift basket for a patient. I never received a confirmation for the order yet my credit card was charged. The basket was never delivered. I contacted the company and they kept reassuring me it was. They gave me a tracking # and said to contact tracking company - not their issue anymore. 2 days later still no basket. The tracking company said it would take a couple of days to research. Reviewed hospital surveillance cameras for the period of time it was supposed to be delivered showed nothing had been delivered in the stated time frame. It would seem to me this company should go after the tracking company on my behalf.

Not as Described Ordered beer and cheese hamper as a gift. Contents not as described. Received cheap alternatives including processed cheese and a tin of tomatoes! Will not use again.

The Entire Contents of my Order was Substituted I ordered expensive champagne and red wine with specialist cheese from the UK for the LA area, costing a few hundred dollars. It was delivered within a few short hours. However instead of the original items, the basket contained sparkling, a bottle of ordinary, flavoured cheese and full of crackers. When I wrote to them, they replied, " as per our substitution policy stipulated in our terms and conditions, at times substitutions may be necessary to fulfill orders in a timely manner, especially in the event that an order is time-sensitive and intended for a special occasion. Substitutions are actually quite common within the gifting and gift basket industry, as products are constantly changing on an ongoing basis after product details and photos have been published...In some rare instances, the entire contents of an order may be substituted.Due to the high volume of orders being processed, we are not always able to contact customers ahead to advise them of substitutions. By placing an order you accepted our terms and conditions, and thus agreed that the order may consist of products that differ from the original product description. Furthermore, you agreed that you are not entitled to refunds or compensation under such circumstances, as per our refund policies: "NOT AS DESCRIBED & SUBSTITUTIONS - Where a package is 'not as described on our website' and/or we have substituted item(s) in a gift/gift basket that are in compliance with our 'substitution policy'.We appreciate your understanding." They banked money from me legally, but not in good faith.

Birthday gift Birthday gift according to their website I bought a birthday present to be deliver in their time table: cake, flowers, wine and fruit basket. i'f I place my order before 2 pm PST it will be deliver on time. I contact them earlier this morning and they confirm it will be deliver on today. I spend so much time in phone calls and emails and the response is the same I will not get refund as the currier is delay is not their fault. I demand my refund it's a scam company and won't buy again

Not a Real Company My son ordered a gift basket, trying to surprise me for the holiday, and was scammed by this company. He paid them $130 for a wine basket but they didn’t send anything. They didnt answer the phone, they don’t respond to emails, and there is no physical address listed. This is not a real company and they should be ashamed of themselves for taking peoples money, especially at the holidays. Save yourself a headache and do NOT ORDER FROM THEM!